Night Supervisor: Lead Overnight Team & Guest Care

LGH Hotels Management Ltd; Cambridge; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

IHG employee room benefit programme

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Hospital & death benefit plans

Cycle to work scheme

Wellbeing tips and fitness videos

Free meals on duty

Free parking

Job summary

LGH Hotels Management Ltd. operates Holiday Inn Cambridge, seeking a calm Night Supervisor to lead the overnight team and ensure smooth, safe, and professional operations through the night. The role focuses on security, order, and clear leadership during overnight hours.

Ideal candidates are dependable and confident in guiding colleagues, handling guest situations, and maintaining a well-managed environment. Experience in a Night Supervisor or similar hotel role is preferred.

Qualifications

• Experience as Night Supervisor, Night Porter, or similar hotel role.
• Ability to lead overnight team with calm and professionalism.
• Familiarity with hotel safety and security procedures.

Responsibilities

• Supervise the night team and ensure duties are performed to a high standard.
• Ensure security and safety procedures are followed during the night shift.
• Handle guest requests calmly and professionally.
• Conduct regular security checks across the hotel.
• Provide operational support to hotel departments overnight.
• Assist with light housekeeping or maintenance tasks when needed.
• Set up meeting rooms and public areas as required.
• Serve food and beverages to guests on night shift.
• Check guests in and out when required.
• Act as first response to incidents following hotel procedures.
• Prepare overnight reports and handover information for senior management.

Skills

Night Supervisor experience

Team leadership

Overnight operations

Job description

LGH Hotels Management Ltd. operates Holiday Inn Cambridge, seeking a calm Night Supervisor to lead the overnight team and ensure smooth, safe, and professional operations through the night. The role focuses on security, order, and clear leadership during overnight hours.

Ideal candidates are dependable and confident in guiding colleagues, handling guest situations, and maintaining a well-managed environment. Experience in a Night Supervisor or similar hotel role is preferred.