Night Porter: Calm Overnight Guest Care & Security

LGH Hotels Management Limited; Guildford; Hybrid; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Free meals on duty

Free parking

Employee discounts

Job summary

LGH Hotels Management is seeking a reliable Night Porter for our Holiday Inn Guildford location. You will welcome guests during overnight hours, ensure safety and security, and support the day’s opening tasks.

Ideal candidates are dependable, stay calm under pressure, and communicate clearly with guests and team members. This role offers staff benefits including free meals on duty and staff parking.

Qualifications

• Dependable and responsible for overnight duties.
• Calm under pressure to handle quiet or unexpected situations.
• Attention to detail to maintain secure and tidy environments.
• Clear and professional communication with guests and colleagues.

Responsibilities

• Welcome and assist guests checking in or out during overnight hours.
• Monitor the hotel and surrounding areas for safety and security.
• Respond promptly and calmly to guest requests or concerns.
• Assist with light housekeeping to keep guest areas comfortable and tidy.
• Prepare breakfast areas or coffee service for early-morning guests and teams.
• Complete basic administrative tasks such as filing, record-keeping and handover notes.
• Leverage employee benefits such as room discounts across LGH properties.
• Access LGH employee room benefit programme (T&Cs apply).
• Offer shopping discounts across various categories.
• Provide eye care benefits and access to wellbeing resources.
• Cycle to work scheme and wellbeing support available.
• Free meals on duty and free parking for staff.

Skills

Dependable

Responsible

Calm under pressure

Attention to detail

Guest service

Communication

Job description

LGH Hotels Management is seeking a reliable Night Porter for our Holiday Inn Guildford location. You will welcome guests during overnight hours, ensure safety and security, and support the day’s opening tasks.

Ideal candidates are dependable, stay calm under pressure, and communicate clearly with guests and team members. This role offers staff benefits including free meals on duty and staff parking.