Night Supervisor

LGH Hotels Management Ltd; Cambridge; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

IHG employee room benefit programme

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Hospital & death benefit plans

Cycle to work scheme

Wellbeing tips and fitness videos

Free meals on duty

Free parking

Job summary

LGH Hotels Management Ltd. operates Holiday Inn Cambridge, seeking a calm Night Supervisor to lead the overnight team and ensure smooth, safe, and professional operations through the night. The role focuses on security, order, and clear leadership during overnight hours.

Ideal candidates are dependable and confident in guiding colleagues, handling guest situations, and maintaining a well-managed environment. Experience in a Night Supervisor or similar hotel role is preferred.

Qualifications

• Experience as Night Supervisor, Night Porter, or similar hotel role.
• Ability to lead overnight team with calm and professionalism.
• Familiarity with hotel safety and security procedures.

Responsibilities

• Supervise the night team and ensure duties are performed to a high standard.
• Ensure security and safety procedures are followed during the night shift.
• Handle guest requests calmly and professionally.
• Conduct regular security checks across the hotel.
• Provide operational support to hotel departments overnight.
• Assist with light housekeeping or maintenance tasks when needed.
• Set up meeting rooms and public areas as required.
• Serve food and beverages to guests on night shift.
• Check guests in and out when required.
• Act as first response to incidents following hotel procedures.
• Prepare overnight reports and handover information for senior management.

Skills

Night Supervisor experience

Team leadership

Overnight operations

Job description

Holiday Inn Cambridge
Check out the hotel on our virtual tour!

The Opportunity

We’re looking for a calm, capable Night Supervisor to lead our overnight team and ensure the hotel runs smoothly, safely, and professionally throughout the night.

This role suits someone who is dependable, confident, and reassuring—able to support guests, lead colleagues, and maintain structure during overnight operations. Using Human Givens principles, the focus is on providing security, order, and clear leadership when guests and teams need it most.

Key Responsibilities

• Supervise and support the night team, ensuring duties are carried out to a high standard
• Ensure all security and safety procedures are followed throughout the night shift
• Handle guest requests, concerns, and complaints calmly and professionally
• Carry out regular security checks across the hotel
• Provide general operational support to hotel departments overnight
• Assist with light housekeeping or maintenance tasks when required
• Set up meeting rooms and public areas as needed
• Serve food and beverages to guests during the night shift
• Check guests in and out of the hotel when required
• Act as first response to incidents or emergencies, following hotel procedures
• Complete overnight reports and handover information for senior management

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who This Role Is For

This role is ideal for someone who:

• Remains calm, organised, and reassuring under pressure
• Enjoys leading a small team during overnight operations
• Takes pride in maintaining a safe, orderly, well-managed environment
• Is confident handling guest situations independently
• Has experience in a Night Supervisor, Night Porter, or similar hotel role

Hotel

The Holiday Inn Cambridge is perfectly situated by a serene lake in Impington, offering guests a peaceful retreat amidst rolling countryside while still being conveniently close to the heart of Cambridge. Just 2 miles from central Cambridge’s colleges, shops, museums, and theatres, the hotel features 100 luxurious bedrooms and a variety of dining options, including the Junction Restaurant and Bar, and the lobby lounge.

The hotel’s Academy conference centre boasts 10 meeting rooms, making it an ideal location for corporate events. Additionally, the extensive health and fitness club ensures guests can maintain their fitness routine during their stay. Our tranquil hotel truly feels like a home away from home

About Us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.