Assistant Night Manager

Mercure Blackburn Dunkenhalgh Hotel & Spa; Accrington; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Meals on duty

Uniform with laundry

Employee discounts

Career development

Team culture

Job summary

Mercure Blackburn Dunkenhalgh Hotel & Spa is seeking an Assistant Night Manager to back up the Night Manager and lead the overnight Front Office and hotel operations. You will be the senior on duty two nights per week, handling guest issues, supervising the night team, and performing night audits.

This role offers a competitive salary with an overnight shift allowance, a clear progression pathway, meals on duty, and staff discounts.

Qualifications

• Experience in hotel night roles or front desk leadership.
• Strong leadership and guest-service skills.
• Ability to manage incidents and supervise a night team.

Responsibilities

• Deputise for the Night Manager on rest days and lead overnight operations.
• Oversee the night team and maintain service excellence across front desk functions.
• Perform and supervise the night audit, ensuring financial accuracy and reporting.
• Manage guest arrivals, departures, requests and complaints professionally.
• Carry out nightly safety, security and fire checks; report incidents as appropriate.
• Liaise with housekeeping and maintenance to ensure smooth operations.
• Ensure clear handovers and reporting for the morning team.
• Uphold health and safety, security and brand standards during the shift.

Skills

Leadership

Guest service

Problem solving

Communication

Night audit

Hotel systems

Calm under pressure

Reliability

Overnight shifts

Tools

Night audit software

Hotel PMS

Job description

Are you ready to grow into a leadership role within hotel night operations? We’re seeking a dependable and motivated Assistant Night Manager to support and deputise for our Night Manager, ensuring excellent service and operational standards are maintained throughout the night.

Role Overview

As Assistant Night Manager, you will support the Night Manager and help lead the overnight Front Office and hotel operations team. You’ll act as the senior person on duty two nights per week when the Night Manager is off, handling guest issues, team supervision, safety, and night audits. This role is ideal for experienced Night Auditors or Front Desk professionals ready for the next step.

Key Responsibilities

• Deputise for the Night Manager on their rest days, taking full responsibility for hotel operations overnight.
• Support the Night Manager in overseeing the night team, maintaining service excellence across all front desk functions.
• Perform and supervise the night audit, ensuring financial accuracy and preparing key reports.
• Manage guest arrivals, departures, requests, and complaints in a professional and timely manner.
• Carry out nightly safety, security, and fire checks; report or address incidents as appropriate.
• Liaise with housekeeping and maintenance teams as needed to ensure smooth operations.
• Maintain clear handovers and reporting for the morning team.
• Uphold all health and safety, security, and brand standards throughout the shift.

What We’re Looking For

• Previous experience in a hotel night role (e.g. Night Auditor, Reception Supervisor).
• Strong leadership skills and confidence to take ownership of the shift.
• Excellent problem-solving, communication, and guest service skills.
• Sound knowledge of night audit procedures and hotel systems (training provided if needed).
• Calm under pressure, reliable, and professional at all times.
• Able to work overnight shifts including weekends and public holidays.

What We Offer

• Competitive salary plus overnight shift allowance.
• Clear progression pathway with learning and development support.
• Meals on duty and uniform with laundry service.
• Employee discounts on hotel stays, food and beverage, and services.
• A friendly and supportive team culture.