Night Operations Supervisor – Free Meals & Safety

Dalata Hotel Group plc; Belfast City District; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Free meals

50% off F&B

Employee room rate

Friends & Family rate 30%

Extra leave days

Employee assistance

Cycle to work

Pension access

Dalata Academy

Staff events

Job summary

Dalata Hotel Group is seeking a Night Supervisor to lead night operations, ensure guest satisfaction and maintain safety standards across the property. You will supervise the night team, handle front office duties and support F&B service during night hours.

We value initiative, teamwork and a proactive approach to delivering high-level service in a busy hotel environment. This role is on-site with opportunities for internal career progression.

Qualifications

• Previous Nights or hotel reception experience is essential.
• At least 2 years of experience working in a customer/guest-facing position.
• Good computer skills and knowledge of Opera would be an advantage.
• Excellent organisational skills and the ability to oversee & delegate work to others.
• A warm, friendly and approachable personality when dealing with fellow staff and guests.
• The ability to work on their initiative, as well as being capable of working as part of a team

Responsibilities

• Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service.
• Guest relations.
• Responsible for overall health & safety at night, including fire walks, security checks, and any other relevant health & safety duties, e.g. first aid.
• Performed front Office duties, including running the night audit report and checking and check-out guests.
• Supervising the night porter.
• Food & Beverage service at night.
• Ensuring meeting rooms are set to the correct standard.
• Contribute to the efficient running of the hotel.

Skills

Guest relations

Night audit

Team supervision

Initiative & teamwork

Tools

Opera

Job description

Dalata Hotel Group is seeking a Night Supervisor to lead night operations, ensure guest satisfaction and maintain safety standards across the property. You will supervise the night team, handle front office duties and support F&B service during night hours.

We value initiative, teamwork and a proactive approach to delivering high-level service in a busy hotel environment. This role is on-site with opportunities for internal career progression.