Night Supervisor: Elevate Guest Experience & Night Ops

Axiom Hospitality Limited; Birmingham; Hybrid; GBP 40,832,000 - 46,287,000; Full time

Benefits offered by this job

Hotel discounts across Axiom hotels

28 days holiday including bank hols

Discounts across retail, restaurants,&

Employee Assistance Line for mental 건강

Stream Financial Wellbeing pay access

Yearly complimentary stayover after 1y

Referral bonus £500

Free meals on shift

Job summary

The Forest of Arden Hotel and Country Club in Warwickshire, near Birmingham, is recruiting a Night Supervisor to join the Truly Talented team. Reporting to the Night Manager, you will oversee the hotel at night and supervise the reception in the manager's absence.

You will deliver courteous, efficient service, greet guests warmly, handle requests, and work with a busy team to ensure the highest standards. The role suits someone enthusiastic about change with attention to detail and integrity.

Qualifications

• Passion for hospitality and guest satisfaction.
• Previous receptionist experience preferred.
• Able to work night shifts with minimal supervision.
• Strong presentational and written communication.
• Team player with flexible approach.

Responsibilities

• Oversee hotel reception at night and support the Night Manager.
• Provide courteous service and maintain standards.
• Greet guests warmly and handle requests efficiently.
• Assist with night audits and handover procedures.
• Coordinate with other departments for smooth operations.

Skills

Night supervision

Guest service

Communication skills

Team leadership

Rotas & training

Job description

The Forest of Arden Hotel and Country Club in Warwickshire, near Birmingham, is recruiting a Night Supervisor to join the Truly Talented team. Reporting to the Night Manager, you will oversee the hotel at night and supervise the reception in the manager's absence.

You will deliver courteous, efficient service, greet guests warmly, handle requests, and work with a busy team to ensure the highest standards. The role suits someone enthusiastic about change with attention to detail and integrity.