Night Supervisor – Guest Experience & Night Operations

Forest of Arden Hotel & Country Club; Birmingham; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Hotel discounts

Holiday entitlement

F&B discounts

Retail discounts

Wellbeing support

Pay platform access

Xcape stayover

Training & progression

Referral bonus

Free meals

Service awards

Job summary

Forest of Arden Hotel & Country Club in Birmingham is seeking a Night Supervisor to oversee hotel operations at night and supervise the reception in the manager's absence.

You will deliver courteous, high-standard service to guests, maintain security, and support a busy, friendly team in a fast-paced environment.

The role offers competitive hourly pay (£14.25), full-time hours, and a range of benefits including staff discounts and progression opportunities within Axiom Hospitality.

Qualifications

• Passion for hospitality and guest service excellence.
• Experience as a hotel receptionist preferred.
• Ability to anticipate guests' needs and deliver memorable service.
• Strong personal presentation and communication skills.

Responsibilities

• Be guest-focused with excellent customer service and friendly approach.
• Support departmental operations, rotas, and training where needed.
• Ensure smooth night-time running of reception in absence of the manager.
• Conduct night audits and safety checks to ensure guest security.

Skills

Hospitality passion

Reception experience

Guest service

Communication skills

Night shifts

Team player

Job description

Forest of Arden Hotel & Country Club in Birmingham is seeking a Night Supervisor to oversee hotel operations at night and supervise the reception in the manager's absence.

You will deliver courteous, high-standard service to guests, maintain security, and support a busy, friendly team in a fast-paced environment.

The role offers competitive hourly pay (£14.25), full-time hours, and a range of benefits including staff discounts and progression opportunities within Axiom Hospitality.