Wellness & Leisure Club Leader

Club Rugby; Birmingham; Hybrid; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Hotel discounts across Axiom hotels

28 days holiday (33 with tenure)

Discounts across retail, restaurants,

events and more

Employee Assistance Line

Stream Financial Wellbeing

Xcape stayover after one year

Training and progression opportunities

Referral bonus £500

Free meals on shift

Length of service awards

Job summary

Forest of Arden Hotel & Country Club in Warwickshire is seeking a dynamic Leisure Club Manager to lead the leisure team, grow memberships, and ensure high facility standards. You will oversee daily operations of the leisure club and deliver an outstanding wellness experience for guests and members.

This on-site role requires strong leadership, budget management, and a passion for fitness and customer service. Competitive salary and benefits offered with opportunities for progression.

Qualifications

• Previous experience in a leisure club, fitness center, or spa management role.
• Strong leadership skills with the ability to manage and develop a team.
• Proven track record of driving membership growth and achieving revenue targets.
• Excellent customer service and communication skills, with the ability to engage with members and guests.
• Good understanding of health and safety regulations within a leisure or wellness environment.
• Strong financial acumen, with experience in budgeting and revenue management.
• Proficiency in using leisure management software and Microsoft Office.
• A flexible approach to work, with availability for evenings, weekends, and public holidays as required.
• A recognized qualification in fitness, leisure management, or a related field is desirable.

Responsibilities

• Overseeing the daily operations of the leisure club, ensuring a seamless and high-quality experience for guests and members.
• Leading, training, and motivating the leisure team to deliver exceptional customer service.
• Driving membership sales and retention through effective marketing and engagement strategies.
• Managing budgets, revenue targets, and financial performance of the leisure club.
• Ensuring all leisure facilities, including the gym, pool, and wellness areas, are well-maintained and meet health and safety standards.
• Developing and implementing fitness and wellness programs to enhance the member experience.
• Liaising with the hotel management team to align leisure services with the hotel’s overall guest experience.
• Monitoring customer feedback and implementing improvements to enhance service quality.
• Ensuring compliance with health, safety, and hygiene regulations, including risk assessments and staff training.
• Handling any guest or member concerns professionally and ensuring prompt resolution.

Job description

Forest of Arden Hotel & Country Club in Warwickshire is seeking a dynamic Leisure Club Manager to lead the leisure team, grow memberships, and ensure high facility standards. You will oversee daily operations of the leisure club and deliver an outstanding wellness experience for guests and members.

This on-site role requires strong leadership, budget management, and a passion for fitness and customer service. Competitive salary and benefits offered with opportunities for progression.