Night Supervisor

Daniel Thwaites; Windermere; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Live in accommodation available

Competitive salary

Health cash plan

Long service awards

Employee Assistance Programme

Discounted accommodation, food and bev

Pension and Life assurance

Bespoke training programmes

Apprenticeships available

Engaging & supportive work environment

Job summary

Langdale Chase Hotel, a Langdale property owned by Daniel Thwaites, seeks a skilled Night Supervisor to lead the overnight team. The role focuses on exceptional guest service, security, safety, and seamless night operations in a luxury setting.

The successful candidate will possess night supervision experience, calm leadership, and strong communication. A proactive, independent work style and the ability to multi-task are essential in this high-standard hotel environment.

Qualifications

• Experience in a Night Supervisor or similar role.
• Strong communication and leadership abilities.
• Ability to multi-task and work independently.

Responsibilities

• Lead a hotel night team to deliver high guest service standards.
• Ensure security and health & safety throughout the night.
• Check in late arrivals and late departures, manage night operations.

Skills

Supervisory experience

Computer literacy

Rezlynx experience

Tools

Rezlynx

Job description

We are looking to appoint a Night Supervisor, reporting to the Guest Service Manager, to provide a five-star guest experience through the delivery of a caring and attentive service to our visiting guests, as well as ensuring the security and health & safety of the Hotel overnight. Your day to day;

• Responsible for you and your team providing a high standard of guest service and welcome to ensure an exceptional guest experience
• Ensuring full security and health & safety for the hotel and premises throughout the night
• Checking in any late arrival guests and checking out any early departures
• Where necessary serving refreshments to hotel residents throughout the night
• Setting up and clearing any public areas as necessary
• Clearing restaurant tables after any late dinners
• Completing patrols of the hotel and premises throughout the night
• Being knowledgeable and fully conversant with the hotel fire evacuation plans as well as understanding the fire panel operation
  You will have worked previously in a similar Night Supervisor role and will ideally have worked in a high quality Four-Star or Five-Star hotel.

You will be able to stay calm and responsible whilst ensuring standards are maintained at all times, providing the highest levels of guest service. You will need excellent communication skills and be confident to work on your own initiative. If you are self-motivated and can multi-task this could be for you. You should have a history of supervising a team however personality is what really counts. You will have the ability to work well with others to represent the Company and the hotel in a passionate, loyal, professional, and knowledgeable manner. You will have a strong work ethic, good timekeeping and the ability to multi-task whilst working in a pressurised environment. You will be computer literate and previous experience with Rezlynx would be advantageous.

Langdale Chase Hotel, which sits on the banks of beautiful Lake Windermere, has recently undergone a full and significant refurbishment and reopened its doors in November 2023. In that time the hotel has achieved 5 Star Status from the AA and been recognised in the prestigious Times Top 100 Places to Stay, ranked No.3 and North of England Hotel of the Year., Langdale Chase is a 5 star hotel on the banks of Windermere. Recognised as the 2024 Countryside and North Hotel of the Year by the Sunday Times, Langdale chase reopened in November 2023 after a sympathetic refurbishment. Guests can enjoy relaxed luxury with luxurious bedrooms and lounges, a stunning panoramic restaurant and an attentive team on hand to help when needed. Owned by Daniel Thwaites, Langdale Chase is perfect for someone looking for a supportive work environment, who is ready to deliver excellence in one of the Lake District most exciting and stunning hotels.

• A competitive salary, negotiable dependent on experience
• Live in accommodation is available
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Enhanced maternity and paternity pay
• Health cash plan with access to discounted perks and high street discounts
• Long service awards, including free meals and free stays with your friends or family
• Employee Assistance Programme
• Discounted accommodation, food, and drink in our beautiful properties
• Pension and Life assurance
• Bespoke training programmes accessible to all
• Apprenticeships available
• An engaging & supportive work environment