Food and Beverage Supervisor

Thwaites; Windermere; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Competitive pay above NLW

Salary access (Stream)

28 days annual leave rising to 33

Enhanced maternity/paternity pay

Health cash plan and discounts

Long service awards

Employee assistance programme

Discounted stays and meals

Pension and Life assurance

Training programmes and apprentices

Supportive work environment

Job summary

Langdale Chase Hotel on Lake Windermere seeks a Food and Beverage Supervisor to deliver five‑star service across breakfast, lunch, afternoon tea and dinner, ensuring smooth operation of the restaurant and bar.

Reporting to the Restaurant Manager, you will lead the F&B team, train staff, coordinate with kitchen and reception, and help develop guest experiences in a premium, busy environment.

Qualifications

• Exemplary guest service skills and strong interpersonal abilities.
• Ability to motivate, lead and develop a team in a busy environment.
• Computer literacy; experience with hospitality software is a plus.

Responsibilities

• Support Restaurant Manager in operating hotel restaurant and bar to deliver five-star service.
• Host guests with high hospitality levels across service periods.
• Ensure high standards of food and beverage service and product quality.
• Coordinate with kitchen and bar teams and manage service communication.
• Conduct ongoing training and development for F&B staff.

Skills

Guest service skills

Interpersonal skills

Leadership

Multi-tasking

Computer literacy

Wine knowledge

Zonal (POS) experience

Education

WSET Level 1/2 (desirable)

Tools

Zonal

Job description

Langdale Chase Hotel, which sits on the banks of beautiful Lake Windermere, has recently undergone a full and significant refurbishment and reopened its doors in November 2023. In that time the hotel has achieved 5 Star Status from the AA and been recognised in the prestigious Times Top 100 Places to Stay, ranked No.3 and North of England Hotel of the Year.

We are looking for a Food and Beverage Supervisor, reporting to the Restaurant Manager, to deliver five-star standard service to our guests and ensure the efficient operation of the Hotel restaurant and bar, delivering the highest levels of guest experience during their dining experience. We will happily discuss flexible working options to support with personal life, including rotas to support with school drop off and pick up.

Your day to day;

• Responsible for supporting the Restaurant Manager with the effective operation of the Hotel restaurant and delivering the highest levels of guest experience during the breakfast, lunch, afternoon tea and dinner service
• Hosting to the highest calibre and ensuring that all team members working in the department maintain a high level of hospitality at all times to all guests
• Ensuring the implementation of high standards of food and beverage service and high levels of product quality throughout the service periods
• Supporting the Restaurant Manager in managing the Food & Beverage team members and working closely with the kitchen and bar team throughout service
• On-going training and development of the Food & Beverage team, to ensure high levels of service are continuously maintained
• Preparation of the department including laying tables, vacuuming carpets, sweeping floors, polishing cutlery, preparing condiments and garnishes
• Effective management of the restaurant diary, providing effective communication with the reception and reservation teams, ensuring guest requirements are met

Who are we looking for?

You will have worked previously in a similar Restaurant supervisory role and will ideally have worked in a high quality Four-Star or Five-Star hotel, or fine dining restaurant.

You will have a genuine passion for the food and drink industry. This is a supervisory role and therefore you will demonstrate high levels of both self-motivation and the ability to motivate, lead and develop a team.

You will have exemplary guest service skills, good interpersonal skills, and the ability to work well with others to represent the Company and the hotel in a loyal, professional, and knowledgeable manner. You will have a strong work ethic and the ability to multi-task whilst working in a busy and pressurised environment.

You will be computer literate and previous experience working with Zonal would be beneficial. Knowledge of wines would be desirable with a level 1 or 2 WSET qualifiation advantageous.

In return, we are offering a rewarding role with scope for career progression along with;

• Competitive rate of pay, above NLW
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Enhanced maternity and paternity pay
• Health cash plan with access to discounted perks and high street discounts
• Long service awards, including free meals and free stays with your friends or family
• Employee Assistance Programme
• Discounted accommodation, food, and drink in our beautiful properties
• Pension and Life assurance
• Bespoke training programmes accessible to all
• Apprenticeships available
• An engaging & supportive work environment