Night Supervisor

Aimbridge; West of England; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Hotel discounts portfolio wide

Staff meals on duty

Staff parking

Live-in accommodation available

Starting salary above national minimum

Job summary

Aimbridge Hospitality EMEA is seeking a Night Supervisor to join our team in the West of England. You will work closely with the Night Manager to ensure safety, security and first-class service for guests during the night shift, while supporting operations across departments to maintain smooth hotel performance.

Ideal candidates will have strong leadership, exceptional guest service, and solid knowledge of hotel policies and procedures, with the ability to collaborate effectively with other

Qualifications

• Leadership skills to manage and motivate the night team.
• Excellent customer service to handle guest issues and ensure satisfaction.
• Strong organisational ability to manage reservations and maintain a tidy workspace.
• Good understanding of hotel policies, procedures, check-in/out, and hotel systems.
• Proven team player able to work with operational colleagues across departments.

Responsibilities

• Oversee safety and security during night shifts and conduct nightly audits.
• Coordinate with the Night Manager to ensure accurate end-of-day procedures and accounts reconciliation.
• Support operations in F&B, maintenance, and other areas requiring high service levels.
• Deliver first-class guest service and act as hotel ambassador during night operations.

Skills

Leadership

Customer service

Organisational skills

Policy knowledge

Teamwork

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Staff meals on duty
• Starting salary above national minimum wage
• Live-in accommodation available
• Free staff parking

A day in the life of…

As Night Supervisor, you will work closely with the Night Manager and be responsible for ensuring the safety and security of hotel guests and staff during the night and as an ambassador to the hotel, you will use your expertise to always deliver a first-class service to all guests. You will ensure security checks are carried out on each shift, with emphasis on fire safety and overall security of the building as well as conducting the nightly audit to close the day's business and liaise with the accounts team to ensure accuracy.

As an integral part of night time operations in the hotel, your role extends beyond the front desk! You’ll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work. This role is unlike any other in our hotel and offers development opportunities across all departments.

You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you?

• Leadership skills: As Nights Supervisor you’ll need to possess strong leadership skills to effectively manage and motivate the entire nights team.
• First class Customer service skills: You should have excellent customer service skills to handle guest complaints and ensure guest satisfaction.
• Organisational skills: You’ll be organised and have strong attention to detail to manage guest reservations and maintain a clean and organised workspace within the hotel.
• Knowledge of hotel policies and procedures: As nights Supervisor you should have a good understanding of the hotel's policies and procedures, including room rates, check-in and check-out procedures, and available services and facilities. Ideally, you’ll be familiar with common hotel computer systems and software.
• Teamwork: you’ll be a first class team player ready to work in tandem with all other operational colleagues in the hotel

**Please note that we will only be accepting applicants who are age 18 or above for this role, and comfortable with a nightshift working pattern, including commuting to and from the hotel**. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’