Night Manager

RBH Hospitality Management Ltd; Lancashire; Vor Ort; GBP 26.000 - 36.000; Vollzeit

Benefits dieser Stelle

Discounted room rates

Birthday leave

Enhanced parental leave

Course Sponsorship

Discounted food & beverage

Refer a Friend scheme

Flexible working arrangements

Wagestream

Life Insurance

Employee Assistance Programme

Wellness events

Free meals on duty

Zusammenfassung

The Imperial Hotel Blackpool is seeking a Night Manager to lead the overnight team, safeguard guests and staff, and ensure the night audit is completed accurately. You will coordinate with all departments, respond to guest queries, and manage emergencies as the primary point of contact.

We are looking for a calm, proactive leader with strong attention to detail, excellent communication, and solid IT and PMS skills to maintain service standards through the night shift.

Qualifikationen

• Previous hotel night shift supervision experience preferred.
• Strong communication and numerical accuracy during audits.
• Proficiency with property management systems and hotel software.

Aufgaben

• The principal responsibility is the safety and security of guests, colleagues and the hotel, whilst ensuring the accurate and timely completion of the night audit function during the overnight hours
• You will manage the night team, ensuring each member is effective, supported, trained and developed
• Being the main point of contact for all in-house and external guest queries and requests during the night
• Liaising with all departments and ensuring swift and efficient communication across the hotel
• Taking responsibility for the smooth and efficient operation of the hotel overnight, ensuring guests receive a consistently high level of service
• Maintain clear communication with the day team by preparing detailed handover notes and ensuring all relevant information is recorded
• Handle any emergency situations overnight, acting as the point of contact and coordinating with the appropriate departments and emergency services where required

Kenntnisse

Attention to detail

Communication skills

IT skills

Night audit experience

Hospitality experience

Tools

PMS software

Jobbeschreibung

At The Imperial Hotel Blackpool, we believe our people are our biggest assets and understand the value in putting them first. We are passionate about creating memorable experiences for our guests and providing a supportive and inclusive environment for our team. We are always on the lookout for new talent to join us on our journey and play a key role in delivering exceptional hospitality...

OUR HOTEL

Located on Blackpool’s famous North Promenade, The Imperial Hotel Blackpool is a historic and iconic hotel offering a unique blend of traditional charm and modern hospitality. With stunning views across the Irish Sea, the hotel provides a welcoming destination for both leisure and business guests visiting the resort.

Our hotel offers comfortable accommodation, a range of dining and bar facilities, meeting and event spaces, and leisure facilities, providing our guests with everything they need for a relaxing and enjoyable stay. Working at The Imperial Hotel Blackpool offers an exciting opportunity to be part of a dedicated team within one of the resort’s most recognised hotels. If you are looking to develop your hospitality career in a busy and rewarding environment, join us!

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

Discounted hotel room rates for you and your friends & family

An additional days leave for your birthday

Enhanced Maternity, adoption & shared parental leave

Course Sponsorship

Discounted food & beverage

Refer a Friend scheme

Flexible working arrangements

Wagestream - choose how and when you get paid

Life Insurance

Employee Assistance Programme

Social and wellness events and activities all year round

Free meals on duty

And much much more!

AN EVENING IN THE LIFE OF NIGHT MANAGER AT OUR HOTEL

What you'll be doing...

The principal responsibility is the safety and security of guests, colleagues and the hotel, whilst ensuring the accurate and timely completion of the night audit function during the overnight hours

You will manage the night team, ensuring each member is effective, supported, trained and developed

Being the main point of contact for all in-house and external guest queries and requests during the night

Liaising with all departments and ensuring swift and efficient communication across the hotel

Taking responsibility for the smooth and efficient operation of the hotel overnight, ensuring guests receive a consistently high level of service

Maintain clear communication with the day team by preparing detailed handover notes and ensuring all relevant information is recorded

Handle any emergency situations overnight, acting as the point of contact and coordinating with the appropriate departments and emergency services where required

WHAT WE NEED FROM YOU

Previous experience in a hotel, hospitality or supervisory/management role, preferably within a night operation

Strong attention to detail and accuracy, particularly when completing night audit, financial reconciliation and end-of-day procedures

Excellent communication skills and the ability to handle guest enquiries and complaints professionally and confidently

Good IT skills and familiarity with property management systems (PMS) and hotel operating systems

A calm, responsible and professional approach, with the ability to make sound decisions independently during the night

Flexibility to work night shifts and the ability to remain focused, organised and productive throughout the overnight operation