Night Supervisor

The Cura Hotel; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Discounts on Marriott rooms & dining

Meals on duty

Uniforms provided

Training and career development

Career progression opportunities

Wellbeing events

Pension scheme

Global Marriott employee discounts

Job summary

The Cura Kensington, a Tribute Portfolio Hotel by Marriott, in West London invites a Night Supervisor to lead overnight Front Office operations with a focus on guest service, safety, and accurate night audits. The role requires independent, calm decision-making and collaboration with Food & Beverage, Housekeeping, and Engineering teams.

As a full-time night shift leader, you will oversee guest requests, maintain security, and ensure seamless handovers to the morning team while upholding Marriott

Qualifications

• Experience in a hotel Front Office role, preferably supervisory level.
• Experience working night shifts within a hotel environment.
• Knowledge of night audit procedures and hotel financial processes.
• Experience using Opera PMS or a similar hotel management system is desirable.
• Strong customer service skills and problem-solving abilities.

Responsibilities

• Supervise Front Office operations throughout the night, ensuring a professional and welcoming environment for all guests.
• Manage late arrivals, early departures, guest requests, and overnight enquiries efficiently.
• Handle guest feedback and complaints professionally, taking appropriate action to resolve issues.
• Ensure VIP arrivals, special requests, and early morning departures are prepared in advance.
• Conduct regular checks of the lobby, reception, and public areas to maintain cleanliness and hotel standards.
• Support Food & Beverage and other departments as needed to ensure smooth overnight operations.
• Ensure all guest information and outstanding matters are accurately recorded and communicated to the morning team.
• Maintain a smooth handover between night and day shifts.

Job description

Night Supervisor (Full-Time)

The Cura Kensington, a Tribute Portfolio Hotel by Marriott
Salary: Competitive Salary + Excellent Benefits

About the Hotel

The Cura Kensington, a Tribute Portfolio Hotel by Marriott, is a lifestyle hotel located in West London, offering 132 thoughtfully designed bedrooms, a vibrant all-day restaurant and bar, and a dynamic atmosphere that blends energy, creativity, and local spirit.

As part of Marriott’s Tribute Portfolio, the hotel celebrates individuality and memorable guest experiences. Our Night Supervisor plays an important role in ensuring the hotel operates safely, efficiently, and seamlessly overnight, delivering exceptional guest service while maintaining high standards of security, presentation, and operational accuracy.

The Role

As a full-time Night Supervisor, you will oversee the day-to-day Front Office operations during overnight hours, ensuring guests receive a warm, professional, and personalised experience throughout the night. You will support the Night Manager and wider hotel team by supervising overnight operations, handling guest requests and concerns, completing night audit procedures, and ensuring the hotel is secure and ready for the following day.

You will be a reliable, proactive, and approachable team member who can work independently, make sound decisions, and remain calm under pressure. You will also work closely with other departments, including Food & Beverage, Housekeeping, and Engineering, to ensure smooth operations and consistent service standards.

Key ResponsibilitiesOperations & Guest Experience

• Supervise Front Office operations throughout the night, ensuring a professional and welcoming environment for all guests.

• Manage late arrivals, early departures, guest requests, and overnight enquiries efficiently.

• Handle guest feedback and complaints professionally, taking appropriate action to resolve issues and elevate matters when necessary.

• Ensure VIP arrivals, special requests, and early morning departures are prepared in advance.

• Conduct regular checks of the lobby, reception, public areas, and other designated areas to maintain cleanliness, presentation, and hotel standards.

• Support the Food & Beverage team with guest service and operational requirements when needed.

• Ensure all guest information, requests, and outstanding matters are accurately recorded and communicated to the morning team.

• Maintain a smooth and effective handover between night and day shifts.

Night Audit & Financial Procedures

• Complete night audit procedures accurately and in line with hotel policies and Marriott standards.

• Review daily transactions, room charges, payments, and Food & Beverage postings to ensure accuracy.

• Check guest accounts and identify discrepancies, incorrect postings, or payment issues, taking corrective action where authorised.

• Review no-shows, late cancellations, room status discrepancies, and outstanding balances.

• Assist with the preparation of daily revenue reports, occupancy reports, and other operational reports.

• Ensure all relevant financial documentation and audit records are completed and maintained accurately.

• Support the reconciliation of transactions between the Property Management System (PMS) and Food & Beverage systems.

• Ensure the hotel system is rolled over correctly and ready for the next business day.

Safety, Security & Compliance

• Help maintain the safety and security of guests, associates, and hotel premises throughout the night.

• Carry out regular security checks of entrances, exits, public areas, and other designated locations.

• Follow hotel emergency procedures and respond appropriately to incidents, alarms, and guest safety concerns.

• Report and document incidents, maintenance issues, and security concerns promptly.

• Ensure compliance with health and safety requirements, fire safety procedures, and hotel policies.

• Maintain confidentiality and handle guest information responsibly.

Team Supervision & Communication

• Support and supervise the overnight team, ensuring colleagues follow hotel procedures and service standards.

• Provide guidance and assistance to team members, helping maintain a positive and professional working environment.

• Communicate effectively with the Night Manager and relevant department heads regarding operational matters.

• Assist with shift briefings, handovers, and the communication of important guest information.

• Lead by example, demonstrating reliability, accountability, and a guest-focused approach.

• Escalate significant guest complaints, incidents, financial discrepancies, or operational concerns to the appropriate manager.

Brand Standards & Performance

• Deliver service in line with Marriott brand standards and the distinctive lifestyle experience of Tribute Portfolio.

• Ensure guests are recognised and supported in accordance with hotel procedures and Marriott Bonvoy standards, where applicable.

• Maintain accurate shift reports, communication logs, and operational records.
• Support the hotel’s service, cleanliness, safety, and operational objectives.
• Identify opportunities to improve the guest experience and day-to-day overnight operations.

About You

• Previous experience in a hotel Front Office role, preferably at supervisory level.

• Experience working night shifts within a hotel environment.

• Knowledge of night audit procedures and hotel financial processes.

• Experience using Opera PMS or a similar hotel management system is desirable.

• Strong customer service skills with the ability to handle guest concerns professionally.

• Good communication, organisational, and problem-solving skills.
• A responsible and confident approach to working independently overnight.
• An understanding of hotel security, health and safety, and emergency procedures.
• A hands‑on attitude, with the flexibility to support other departments when required.
• Good command of written and spoken English.
• Basic computer skills, including Microsoft Office.
• A positive attitude, attention to detail, and a genuine passion for hospitality.

What We Offer

• Competitive salary with performance-based incentives.

• Global Marriott employee discounts on rooms, dining, and experiences.

• Meals on duty.
• Uniforms provided.
• Training and career development opportunities within Marriott International.
• Opportunities for progression into Night Manager and other senior hotel operations roles.
• A collaborative and inclusive team culture.
• Regular wellbeing and social events.
• Pension scheme and recognition programmes.

Your Shift, Your Impact

As Night Supervisor, you will play a key role in creating a safe, welcoming, and well‑organised hotel environment throughout the night. From supporting guests and supervising overnight operations to maintaining accurate financial records and ensuring a smooth handover, your contribution will help deliver the high standards expected at The Cura Kensington.