Night Supervisor

Klarent Hospitality Limited; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in hospitality is seeking a Night Supervisor to enhance guest experiences during night hours. In this pivotal role, you'll ensure smooth check-in/check-out processes, conduct audits, and maintain high standards of customer service. You'll be part of a dynamic team, contributing to a welcoming atmosphere while maximizing room occupancy through effective communication and up-selling techniques. With opportunities for personal growth and development, this position offers a chance to thrive in a vibrant environment that values employee contributions.

Benefits

Staff Discounts

Modern Uniforms

Meals on Duty

Social Events

Learning & Development

Qualifications

• Experience in a customer-focused industry is essential.
• Positive attitude and commitment to high customer service standards.

Responsibilities

• Provide night-hour reception services for guests.
• Complete night audits and ensure all guest queries are resolved efficiently.

Skills

Customer Service

Communication Skills

IT Proficiency

Cash Handling

Tools

OnQ

Job description

Do you want to excite the world of Hospitality?

We bring together a portfolio of Hotel assets and brands under a common philosophy centered around delivering exceptional customer experiences, nurturing talent and smart investment to drive superior performance and growth.

Klarent Hospitality are looking for a Night Supervisor to provide night-hour reception services for guests.

What will I be doing?

As Night Supervisor, you will provide night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Night Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Night Manager and Night Team are kept fully aware of any relevant feedback from guests and, or, other departments
• Complete the Night Audit and relevant reports in a timely manner
• Ensure that the night porter checklist is complete
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Flexibility to work night shifts

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling
• Previous experience with OnQ

What will it be like to work for Klarent Hospitality?

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We offer our employees excellent opportunities to grow and develop within our portfolio along with the following benefits:

• Staff, Friends & Family discount within Klarent Portfolio of hotels and also within the International brand you would work within.
• Modern, stylish uniforms.
• Meals on duty.
• Social calendar of events.
• Learning & Development for all levels.