Night Supervisor

Hand Picked Hotels Ltd; Greater London; On-site; GBP 31,000 - 36,000; Full time

Job summary

A leading company in luxury hospitality is seeking a Night Supervisor for its Fermain Valley Hotel. The role involves ensuring exceptional guest experiences during the night, maintaining safety, and building team relationships. Candidates should have experience in luxury hotels and a passion for guest service.

Benefits

Competitive salary package

Life assurance scheme

Employee Assistance Program

Company Sickness Scheme Benefit

29 days holiday per year

Career progression opportunities

Annual loyalty awards

Online retail discount platform

Qualifications

• Experience in luxury four or five star hotels, ideally on night shifts.
• Passion for enhancing guest experiences and recognizing opportunities.
• Ability to remain calm and professional under pressure.

Responsibilities

• Deliver exceptional guest experience throughout the night.
• Maintain a safe and secure hotel environment.
• Build and maintain clear communication within the team.

Skills

Emotional Intelligence

Guest Service

Problem Solving

Job description

About the Company

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family and community, Individuality, Care, Aiming Higher and Delighting our guest ensuring a hand picked experience for every guest and employees.

We are currently recruiting for a Night Supervisor at Fermain Valley Hotel, part of Hand Picked Hotels.

Live in accommodation is available for just £92 per week (inclusive of meals & bills!)

Fermain Valley is a 4 star luxury hotel in Guernsey, with a beautiful cliff top position offering breathtaking views of the Channel Islands. All 49 rooms in this luxury hotel in Guernsey are individually designed to create an air of calm, allowing guests to completely unwind. Our award-winning chefs have created mouth-watering menus for the Rock Garden Steakhouse, Búho and the Terrace. The carefully crafted menus offer something for all tastes. Three of Guernsey’s best restaurants are located at the Fermain Valley Hotel and we’re extremely proud of their popularity with both locals and visitors.

About the Role

• The role of our Night Porters is to deliver an exceptional guest experience throughout the night, by putting the guest at the heart of everything you do from working on the bar, cleaning, setting up conference rooms to delivering room service food orders.
• Maintaining a safe, healthy, secure workplace and hotel environment at night, following all work protocols and engaging with guests to ensure their experience is memorable.
• Build and maintain relationships within the team and ensure communication is clear between the shifts.
• Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.

About you:

• To be considered for this role you will have knowledge and experience of working in a luxury four or five star hotel, ideally currently working on night shifts.
• Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities.
• Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
• Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario.
• Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.

Company Benefits

Our Benefits include:

• A competitive salary package of £31,245.60 per year plus a share of service charge.
• This is a Full-Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs.
• Life assurance scheme.
• Employee Assistance Program to support you with whatever life throws at you.
• Company Sickness Scheme Benefit.
• 29 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
• Annual loyalty awards (like afternoon teas and overnight stays)
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.