Night Supervisor

Klarent Hospitality Limited; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Klarent Hospitality Limited recherche un Night Supervisor à Londres pour fournir des services de réception durant la nuit. Le candidat devra garantir une expérience exceptionnelle aux clients, gérer les audits de nuit et maintenir un haut niveau de service. Cette position est idéale pour quelqu'un avec une attitude positive et de solides compétences en communication.

Benefits

Staff and Friends & Family discount

Modern, stylish uniforms

Meals on duty

Social calendar of events

Learning & Development opportunities

Qualifications

• Expérience dans un secteur orienté client requise.
• Capacité à travailler de manière autonome et en équipe.
• Capacités de gestion de la caisse souhaitées.

Responsibilities

• Assurer les services de réception durant la nuit pour les clients.
• Compléter les audits de nuit et les rapports associés.
• Maximiser l'occupation des chambres et utiliser des techniques de vente.

Skills

Customer Service

Communication

Teamwork

Flexibility

IT Proficiency

Job description

Do you want to excite the world of Hospitality?

We bring together a portfolio of Hotel assets and brands under a common philosophy centered around delivering exceptional customer experiences, nurturing talent and smart investment to drive superior performance and growth.

Klarent Hospitality are looking for a Night Supervisor to provide night-hour reception services for guests.

What will I be doing?

As Night Supervisor, you will provide night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Night Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Night Manager and Night Team are kept fully aware of any relevant feedback from guests and, or, other departments
• Complete the Night Audit and relevant reports in a timely manner
• Ensure that the night porter checklist is complete
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Flexibility to work night shifts

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling

What will it be like to work for Amaris Hospitality?

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We offer our employees excellent opportunities to grow and develop within our portfolio along with the following benefits:

• Staff, Friends & Family discount within Klarent Portfolio of hotels and also within the International brand you would work within.
• Modern, stylish uniforms.
• Meals on duty.
• Social calendar of events.
• Learning & Development for all levels.