Groups and Reservations Supervisor

Cycas Hospitality; London; On-site; GBP 30,000; Full time

Job summary

Join a leading hospitality management company as a Groups and Reservations Supervisor in London. You will play a critical role in maximizing revenue and managing reservations, working closely with hotel teams to enhance guest experiences. This full-time position comes with competitive benefits and a supportive work environment.

Benefits

Exclusive employee discounts at Hyatt Hotels

Free meals during shifts

Counseling sessions via health plan

Free medical healthcare plans

Workplace pension scheme

Discounts on shopping and gym memberships

Qualifications

• Experience in hospitality and managing reservations.
• Strong understanding of revenue strategies.
• Proficiency in hotel management software.

Responsibilities

• Drive group sales strategy and maximize inventory.
• Manage reservations and conversion of bookings.
• Collaborate with hotel teams on pricing and strategies.

Skills

Maximizing sales opportunities

Revenue management

Customer service

Data protection

Tools

Opera

Reserve

Job description

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Groups and Reservations Supervisor, London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

693d7e2692b2

Job Views:

4

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Groups and Reservations Supervisor

Reservations & Groups Supervisor (Full-Time)

Salary: Up to £30,000 per annum + Service Charge

Location: East London

All the perks you deserve:

• Exclusive member and Friends & Family rates at Hyatt Hotels& Cycas Hospitality Hotels worldwide.

• Access to 50% off at Hyatt Restaurants & Bars worldwide.

• Team meals on duty, cooked by our top chefs.

• *Recruit a Friend scheme - £350 in your pocket.

• Keep your vibes positive with free counselling sessions through our health plan.

• Access to Free Medical healthcare plans.

• Workplace pension scheme.

• Unlock exclusive perks with our benefits platform featuring discounts on shopping, gym memberships, holidays, insurance, and more.

• Continuous learning & development opportunities.

* T&Cs apply. *Recruit a friend bonus only applicable if employee passes three months’ probation and are not on their leave of notice. Calculated on Pro-Rata Basis.

An awesome role for an awesome professional

Our Reservations & Groups Supervisor will direct the activities of the Reservations Department, and be responsible for the overall planning of groups, transient reservations and maximising inventory. Working closely with the central reservations and front office teams to converttransient reservations, you will drive group sales strategy in liaison with the hotels Front Office Manager, whilst maximising sales opportunities by passing all sales leads for new business to our dedicated sales teams.

This is an exciting reactive role that will support the established quality and guest service standards and departmental revenue and profit goals. You will work with our Front Office Manager to ensure the agreed strategies are executed forpricing, management of room inventory and/or the yield hurdle points, distribution OTA channels and market segment mix. You are key in ensuring the hotel capitalises its opportunities and maximises its revenues relating to all reservation channels.

Yours will be an extraordinary role:

Maximise conversion of all direct booking enquiries through electronic or voice channels.

Maintain procedures for security of credit and financial transactions, guest security/data protection.

Use company and Hyatt tools and systems and processes (Opera, Reserve, Hysat, Prio etc ) to maximise revenue.

Assist with developing plans to increase occupancy and ADR.

Support the Cluster Revenue Manager, by implementing the agreed revenue strategies via use of revenue systems on a daily basis. This includes the responsibility for any agreed manipulation of the yield hurdle points and daily inventory balancing where appropriate.

Understand the composition of hotel profitability and uses this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation.

Manage all offline channels and any rate parity issues. Including but not to limited to room types and sells strategy.

Manage contracting relating to direct Group sales.

Manage incoming reservation enquiries and secure business in line with agreed strategies, booking policies and procedures.

Ours is no ordinary hotel!

The 280-room Hyatt Place London City East – is managed by the award winning Cycas Hospitality, ours is the first property under the Hyatt Place brand in Central London. The hotel occupies a prime position in the bustling district of Aldgate on Whitechapel road, close to brick lane and minutes from the heart of London’s Financial district. Set across nine floors, the hotel features a stunning Skyline bar & terrace - PocketSquare, alongside our Sicilian Restaurant - Zoom East - a vibrant art led restaurant space, with private dining room – the orangery with its own external courtyard.

If you have an inner drive to love what you do – and do it well - and you strive to provide the best purposeful hotel experience for the most selective of smart self-reliant business travellers, then please read on as you’re somebody we want within our Hyatt Place team.

INTERESTED?? CLICK APPLY NOW

About Cycas Hospitality

Cycas Hospitality is the leading, pan-European hospitality management company, operating all categories of hotels and serviced apartments for private and institutional investment partners.With a portfolio of more than 40 branded and independent properties across twelve European countries, our collection brings together a range of key-city locations, travel hubs and leisure destinations.

We partner with all the major, global brands as well as curating independently branded hotels. Our hotels encompass the full spectrum, ranging from limited-service to full-service, boutique, extended-stay and luxury hotels in addition to high-end serviced apartments.Cycas is focussed on delivering outstanding guest experience to drive superior top and bottom-line investor returns.

Our core purpose is todevelop and inspire Europe’s best hospitality team, and we are incredibly proud of the team we have assembled, both within our hotels and specialist hotel support teams. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period. We are waiting to hear from you.

Interviews will take place the 20th May from 10:30 am to 1pm at Hyatt Place London City East

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***