Reservations Supervisor - Tour Operator

Travel Trade Recruitment; Hounslow; On-site; GBP 26,000 - 31,000; Full time

Job summary

Join a leading Worldwide Tour Operator as a Reservations Supervisor, providing exceptional service for luxury travel. This role entails managing bookings, guiding the reservations team, and developing sales strategies to maximize revenue. Ideal candidates will possess excellent communication skills and experience with the Amadeus system.

Benefits

Target personal and group achievement commission

Qualifications

• Experience in using Amadeus required.
• Expert knowledge of destinations is essential.
• Comfort in selling luxury products is key.

Responsibilities

• Handle incoming calls for bookings - B2B & B2C.
• Monitor webchat functionality and conversions.
• Train and develop team based on performance metrics.

Skills

Excellent telephone manner

Sales skills

Customer service skills

Time management

Persuasive

Adaptability

Education

Experience in Amadeus

Job description

Amazing opportunity for a Reservations Supervisor you will be working for a Worldwide Tour Operator offering a first-class service for a luxury brand. As a Reservations Supervisor you must have an excellent telephone manner, be computer literate with the Amadeus system and good sales and customer service skills.
Key Duties:
* Handling incoming calls on all existing bookings - B2B & B2C
* Maintaining phone system extensions and call centre set ups - making sure everyone's mobile apps are logged in and working correctly.
* Monitoring the webchat functionality and usage / conversions on queries.
* Daily reviews with Admin to monitor confirmations/ chasers and booking cancellations overview.
* Working with Operations and Commercial Director and the team on incoming emails to Customer Services responses and quotes
* Checking PNR's, Flight Updates & Queues are actioned promptly by the Flight team and Res agents
* Create a Retention centric sales environment
* Develop a team progress and training system based on Balance Scorecard achievements
* Post Covid Team initiation and team build

Skills Required:
* Experience in using Amadeus
* To offer expert knowledge and advice on destinations
* Persuasive and confident individual who can adapt to differing circumstances and is comfortable selling a luxury brand.
* Developing excellent time management skills with the team
* Up selling to maximise revenue on bookings
* To efficiently perform all administrative duties associated with the role
* Responsible for the selling of tailor-made holidays to worldwide destinations and to support the reservation team when advice is needed to secure a booking
* Driven to achieve Company targets

The Package:
* Salary: from £26,000 - £31,000
* Plus, Target personal and group achievement Commission

Interested:
* Please click to 'APPLY@
* Or contact email [e-mail]