Night Slots Associate – Elevate Customer Experience

Merkur Slots UK Limited; Brighton; On-site; GBP 18,000 - 20,000; Full time

Benefits offered by this job

28 days holiday (including Bank Holid 

Quarterly bonus scheme

Pension scheme

Life assurance

Discounts with high street retailers

Employee assistance programme

Job summary

Merkur Slots UK Ltd in Brighton is looking for a friendly Team Member Nights to join our busy venues. You will work 40 hours per week, earning £13.25–£14.75 per hour with a higher night rate between 23:00 and 06:00.

You will deliver warm, first‑class service, maintain store standards, and support promotions while working on a rota that includes weekends and Bank Holidays. Training is provided to help you become the best you can be.

Qualifications

• Experience in retail, hospitality or gambling environments.
• Ability to deliver excellent customer service.
• Willingness to learn and develop.
• Flexible and dedicated with attention to detail.

Responsibilities

• Ensure venue housekeeping is kept to high standards and regularly clean gaming equipment and surfaces.
• Offer service rounds and refreshments in line with brand guidelines.
• Monitor customer behaviour and escalate as needed.
• Assist with administration to maintain accuracy.
• Help promotions run smoothly and support customer satisfaction.
• Maintain brand dress code and personal presentation.
• Log customer interactions as required by policies.

Skills

Customer service

Communication

Flexible

Teamwork

Job description

Merkur Slots UK Ltd in Brighton is looking for a friendly Team Member Nights to join our busy venues. You will work 40 hours per week, earning £13.25–£14.75 per hour with a higher night rate between 23:00 and 06:00.

You will deliver warm, first‑class service, maintain store standards, and support promotions while working on a rota that includes weekends and Bank Holidays. Training is provided to help you become the best you can be.