Alarm System Support Technician

Johnson Controls; Manchester; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Competitive Salary

Bonus Plan

Generous Leave: 25 days + TOIL

Holiday Purchase Scheme

Pension plan

Life assurance

Employee assistance program

Referral scheme

Exclusive Discounts

Career Development

Free Onsite Parking

Dress Down Fridays

Job summary

Johnson Controls is seeking a skilled Technical Support Advisor to join our ADT team in a full-time, office-based role. You will diagnose and troubleshoot security alarm faults, support field engineers, and ensure remote connectivity to alarm systems while delivering outstanding customer service to residential and commercial customers.

You’ll use a broad range of monitoring and programming software and handle high-security customer requirements with discretion.

Qualifications

• Excellent communication skills.
• Ability to convey technical information to a non-technical audience.
• Strong problem-solving attitude and attention to detail.

Responsibilities

• Diagnose and troubleshoot security alarm faults.
• Use monitoring and programming software.
• Deliver excellent customer service to external residential and commercial customers.
• Handle bespoke and high-security customer requirements with discretion.
• Assist field engineers to ensure remote connectivity to alarm systems.

Skills

Problem solving

Communication

Technical communication

Job description

Johnson Controls is seeking a skilled Technical Support Advisor to join our ADT team in a full-time, office-based role. You will diagnose and troubleshoot security alarm faults, support field engineers, and ensure remote connectivity to alarm systems while delivering outstanding customer service to residential and commercial customers.

You’ll use a broad range of monitoring and programming software and handle high-security customer requirements with discretion.