Night Shift Team Member – Part-Time (Ayr) with Benefits

Merkur Slots UK Limited; Ayr; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Excellent Career Progression

Contributory Pension Scheme

Life Assurance

Discounts with retailers/restaurants

Employee assistance programme

Job summary

MERKUR Slots UK Limited is hiring a Team Member – Nights in Ayr. This part‑time role requires 30 hours per week with a night rate of £13.84 per hour (23:00–06:00). The position suits those skilled in hospitality, retail or gambling and offers development, a friendly team and training support.

The employer emphasises customer service, flexibility, and a positive attitude, with a strong focus on compliance, safety and great workplace experience.

Qualifications

• Experience in retail, hospitality or gambling environments.
• Excellent customer service experience.
• Willingness to learn and develop.
• Flexible and dedicated attitude.
• Attention to detail.
• Industry and compliance training will be provided.

Responsibilities

• Maintain venue housekeeping to the highest standard, including cleaning gaming equipment and surfaces.
• Offer service rounds and refreshments per brand guidelines.
• Monitor customer behavior for suspicious or disruptive activities.
• Assist with administration to ensure 100% accuracy.
• Help promotions run smoothly and successfully.
• Ensure customer service meets company standards and drives satisfaction.
• Own and resolve problems, escalating per complaints policy.
• Interact with customers during shifts and log interactions as required.
• Maintain brand presentation and dress code while on duty.
• Build product knowledge to support the customer journey.

Skills

Customer service

Communication

Team player

Flexibility

Attention to detail

Tools

POS systems

Job description

MERKUR Slots UK Limited is hiring a Team Member – Nights in Ayr. This part‑time role requires 30 hours per week with a night rate of £13.84 per hour (23:00–06:00). The position suits those skilled in hospitality, retail or gambling and offers development, a friendly team and training support.

The employer emphasises customer service, flexibility, and a positive attitude, with a strong focus on compliance, safety and great workplace experience.