Night Shift Supervisor - Lead Guest Services & Safety

The Mercure Paignton; Paignton; Sur place; GBP 16 000 - 23 000; Plein temps

Avantages offerts par ce poste

Discounted hotel room rates for you &

Birthday leave

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend scheme (£250 per)

Flexible working arrangements

Wagestream - access to earned wages

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

£14.04 per hour on a 40 hour per week

Résumé du poste

RBH Hospitality Management's Mercure Paignton and ibis Styles Paignton are seeking a Night Supervisor to lead the night team, assist guests and ensure safety and smooth operation during night hours. You'll support the Night Manager, handle late arrivals, manage incidents with calm judgement, and supervise reception, security checks and basic night audit tasks across both hotels on Paignton's seafront.

You will also contribute to training Night Team Members and ensure a seamless handover to the

Qualifications

• Previous supervisory experience within hotel nights or front office.
• At least one year of experience in a customer facing role.
• Confidence in guiding a team, communicating clearly and making decisions.
• A calm, practical approach to guest concerns and unexpected situations.
• Experience of cash handling, good numeracy and attention to detail.
• Confidence using computers and hotel front office systems.
• The ability to organise your workload, prioritise tasks and work without close supervision.
• A flexible approach and willingness to support different areas of the hotels.
• Availability to work night shifts, including weekends and bank holidays.

Responsabilités

• Leading the night shift, supporting colleagues and providing guidance to ensure a consistent standard of service.
• Welcoming guests, completing check ins and check outs, and responding to requests or concerns throughout the night.
• Carrying out and recording regular safety and security checks across the hotels.
• Taking responsibility as Duty Manager when required, responding calmly and promptly to incidents and emergencies.
• Supporting night audit procedures, processing payments and ensuring guest accounts and financial records are accurate.
• Assisting with food and beverage service, room service, cleaning and breakfast preparation as required.
• Preparing meeting spaces, arrival information and group documentation for the following day.
• Supporting the training of Night Team Members and setting a positive example.
• Providing a clear handover so the day team have the information they need.

Connaissances

Supervisory experience

Customer service

Cash handling

Front office systems

Night shift leadership

Description du poste

RBH Hospitality Management's Mercure Paignton and ibis Styles Paignton are seeking a Night Supervisor to lead the night team, assist guests and ensure safety and smooth operation during night hours. You'll support the Night Manager, handle late arrivals, manage incidents with calm judgement, and supervise reception, security checks and basic night audit tasks across both hotels on Paignton's seafront.

You will also contribute to training Night Team Members and ensure a seamless handover to the