Night Supervisor: Lead a Smooth, Guest-Focused Shift

The Mercure Paignton; Paignton; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Discounted hotel room rates

Birthday leave

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend scheme (£250 per ref, 5

Flexible working

Wagestream

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

£14.04 per hour on a 40 hour per week

Job summary

RBH Hospitality Management’s Mercure Paignton and ibis Styles Paignton seek a dedicated Night Supervisor to lead the night team and ensure seamless operations while guests sleep. You’ll support late arrivals, supervise colleagues, and uphold safety and service standards across both hotels.

Located on Paignton’s seafront, the hotels welcome leisure and business guests with a focus on memorable stays. The role demands calm decision-making, strong guest service, and flexible coverage across

Qualifications

• Previous supervisory experience within hotel nights or front office.
• At least one year of experience in a customer facing role.
• Confidence in guiding a team, communicating clearly and making decisions.
• A calm, practical approach to guest concerns and unexpected situations.
• Experience of cash handling, good numeracy and attention to detail.
• Confidence using computers and hotel front office systems.
• The ability to organise your workload, prioritise tasks and work without close supervision.
• A flexible approach and willingness to support different areas of the hotels.
• Availability to work night shifts, including weekends and bank holidays.

Responsibilities

• Leading the night shift, supporting colleagues and providing guidance to ensure a consistent standard of service.
• Welcoming guests, completing check ins and check outs, and responding to requests or concerns throughout the night.
• Carrying out and recording regular safety and security checks across the hotels.
• Taking responsibility as Duty Manager when required, responding calmly and promptly to incidents and emergencies.
• Supporting night audit procedures, processing payments and ensuring guest accounts and financial records are accurate.
• Assisting with food and beverage service, room service, cleaning and breakfast preparation as required.
• Preparing meeting spaces, arrival information and group documentation for the following day.
• Supporting the training of Night Team Members and setting a positive example.
• Providing a clear handover so the day team have the information they need.

Skills

Team leadership

supervisory experience

Customer service

Calm under pressure

Cash handling

Numeracy

Front office systems

Organisational skills

Flexible working

Night shifts

Job description

RBH Hospitality Management’s Mercure Paignton and ibis Styles Paignton seek a dedicated Night Supervisor to lead the night team and ensure seamless operations while guests sleep. You’ll support late arrivals, supervise colleagues, and uphold safety and service standards across both hotels.

Located on Paignton’s seafront, the hotels welcome leisure and business guests with a focus on memorable stays. The role demands calm decision-making, strong guest service, and flexible coverage across