Nights Supervisor

The Mercure Paignton; Paignton; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Discounted hotel room rates for you &

Birthday leave

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend scheme (£250 per)

Flexible working arrangements

Wagestream - access to earned wages

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

£14.04 per hour on a 40 hour per week

Job summary

RBH Hospitality Management's Mercure Paignton and ibis Styles Paignton are seeking a Night Supervisor to lead the night team, assist guests and ensure safety and smooth operation during night hours. You'll support the Night Manager, handle late arrivals, manage incidents with calm judgement, and supervise reception, security checks and basic night audit tasks across both hotels on Paignton's seafront.

You will also contribute to training Night Team Members and ensure a seamless handover to the

Qualifications

• Previous supervisory experience within hotel nights or front office.
• At least one year of experience in a customer facing role.
• Confidence in guiding a team, communicating clearly and making decisions.
• A calm, practical approach to guest concerns and unexpected situations.
• Experience of cash handling, good numeracy and attention to detail.
• Confidence using computers and hotel front office systems.
• The ability to organise your workload, prioritise tasks and work without close supervision.
• A flexible approach and willingness to support different areas of the hotels.
• Availability to work night shifts, including weekends and bank holidays.

Responsibilities

• Leading the night shift, supporting colleagues and providing guidance to ensure a consistent standard of service.
• Welcoming guests, completing check ins and check outs, and responding to requests or concerns throughout the night.
• Carrying out and recording regular safety and security checks across the hotels.
• Taking responsibility as Duty Manager when required, responding calmly and promptly to incidents and emergencies.
• Supporting night audit procedures, processing payments and ensuring guest accounts and financial records are accurate.
• Assisting with food and beverage service, room service, cleaning and breakfast preparation as required.
• Preparing meeting spaces, arrival information and group documentation for the following day.
• Supporting the training of Night Team Members and setting a positive example.
• Providing a clear handover so the day team have the information they need.

Skills

Supervisory experience

Customer service

Cash handling

Front office systems

Night shift leadership

Job description

Night Supervisor

Mercure Paignton and ibis Styles Paignton

Are you a confident hospitality professional who enjoys taking responsibility and keeping things running smoothly? We are looking for a Night Supervisor to join our team at Mercure Paignton and ibis Styles Paignton.

Supporting the Night Manager, you will lead the team during your shift, look after our guests and ensure both hotels are safe, secure and ready for the day ahead. From welcoming late arrivals to handling unexpected situations, you will bring a calm approach, sound judgement and a commitment to great service.

Located on Paignton’s seafront, Mercure Paignton and ibis Styles Paignton welcome guests visiting the English Riviera for leisure, business and special occasions. Each hotel has its own personality, with a shared focus on creating memorable stays.

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

A day in the life of a Night Supervisor

While most of our guests are sleeping, you will be making sure everything runs smoothly. Your responsibilities will include:

• Leading the night shift, supporting colleagues and providing guidance to ensure a consistent standard of service.

• Welcoming guests, completing check ins and check outs, and responding to requests or concerns throughout the night.

• Carrying out and recording regular safety and security checks across the hotels.

• Taking responsibility as Duty Manager when required, responding calmly and promptly to incidents and emergencies.

• Supporting night audit procedures, processing payments and ensuring guest accounts and financial records are accurate.

• Assisting with food and beverage service, room service, cleaning and breakfast preparation as required.

• Preparing meeting spaces, arrival information and group documentation for the following day.

• Supporting the training of Night Team Members and setting a positive example.

• Providing a clear handover so the day team have the information they need.

What we need from you

We are looking for someone who takes pride in their work and understands that great guest service matters at every hour. You will bring:

• Previous supervisory experience within hotel nights or front office.

• At least one year of experience in a customer facing role.

• Confidence in guiding a team, communicating clearly and making decisions.

• A calm, practical approach to guest concerns and unexpected situations.

• Experience of cash handling, good numeracy and attention to detail.

• Confidence using computers and hotel front office systems.

• The ability to organise your workload, prioritise tasks and work without close supervision.

• A flexible approach and willingness to support different areas of the hotels.

• Availability to work night shifts, including weekends and bank holidays.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional days leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year
• £14.04 per hour on a 40 hour per week contract

And much much more!

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.