Night Operations Lead - Hospitality & Guest Experience

Stock Exchange; Manchester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Free Meals on Duty

Gym Membership Discounts

Food & Beverage Discounts

Employee Discount Rates

Explore by Marriott Bonvoy

Refer a Friend Scheme

Long Service Incentives

Employee Assistance Programme

Job summary

Stock Exchange Hotel in Manchester is seeking an Assistant Night Manager to oversee the night shift from 11:00 PM to 7:30 AM. You will support the Night Manager, act as a point of contact for guests, and ensure smooth operations and security throughout the night.

You will lead night staff, coordinate reception, switchboard, porterage, and F&B services, and help with revenue checks and handovers to accounts and reception teams while upholding Marriott Autograph Collection standards.

Qualifications

• Previous experience in a night operations or reception role within hospitality.
• Strong communication, problem-solving, and leadership skills.
• Ability to work independently and handle high-pressure situations effectively.
• Keen attention to detail and commitment to maintaining high standards.
• Knowledge of UK licensing laws and hotel policies related to health, safety, and security.

Responsibilities

• Support the Night Manager in overseeing nightly operations, upholding high service and security standards.
• Act as a key point of contact for guests, assisting with reception, switchboard, porterage, and food & beverage services.
• Monitor and assist with night cleaning operations, ensuring public areas are well-maintained.
• Ensure compliance with fire, safety, hygiene, and security regulations.
• Assist in conducting revenue checks and ensuring smooth financial handovers to the accounts and reception teams.
• Provide leadership and support to night staff, promoting a positive and professional working environment.
• Address guest inquiries and concerns efficiently, contributing to continuous service improvement.

Skills

Night operations experience

Reception experience

Communication skills

Problem-solving

Leadership

Independent working

High-pressure tolerance

Attention to detail

UK licensing laws

Health & safety policies

Job description

Stock Exchange Hotel in Manchester is seeking an Assistant Night Manager to oversee the night shift from 11:00 PM to 7:30 AM. You will support the Night Manager, act as a point of contact for guests, and ensure smooth operations and security throughout the night.

You will lead night staff, coordinate reception, switchboard, porterage, and F&B services, and help with revenue checks and handovers to accounts and reception teams while upholding Marriott Autograph Collection standards.