Night Shift Supervisor – Customer Experience

Luxury Leisure; Rishton; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Night shift pattern (10pm–8:30am)

Night premium + supervisory pay

Job summary

Luxury Leisure is seeking a Customer Service Assistant / Supervisor to deliver outstanding service at our venues. You’ll welcome customers, promote offers, handle cash and assist with opening/closing duties while stepping up to supervisory tasks when required.

Shift pattern is nights: 10pm to 8:30am, four nights per week, weekends as needed. Enhanced rate £13.25 per hour for supervisory duties, plus £1.50 extra per hour for work between 11pm and 6am.

Qualifications

• Flexible to night shifts (10pm–8.30am) and four nights per week, including weekends as required.
• Experience in customer-facing roles with cash handling and basic supervisory duties.
• Familiarity with age/ID checks and responsible gambling guidelines (Challenge 25).

Responsibilities

• Welcoming and engaging customers to ensure a great visit.
• Promoting offers, events and new games.
• Handling cash and providing accurate change.
• Serving refreshments and keeping the venue clean and welcoming.
• Opening/closing procedures and supervising the team when needed.

Skills

Customer service

Cash handling

Supervisory skills

Job description

Luxury Leisure is seeking a Customer Service Assistant / Supervisor to deliver outstanding service at our venues. You’ll welcome customers, promote offers, handle cash and assist with opening/closing duties while stepping up to supervisory tasks when required.

Shift pattern is nights: 10pm to 8:30am, four nights per week, weekends as needed. Enhanced rate £13.25 per hour for supervisory duties, plus £1.50 extra per hour for work between 11pm and 6am.