Night Shift Supervisor (9:30pm-8am) - Cash & Service Lead

Luxury Leisure; Whitby; On-site; GBP 17,000 - 19,000; Full time

Job summary

Luxury Leisure is seeking a Night Shift Supervisor to manage the venue floor and staff during night hours from 9:30pm to 8am, four nights a week (Saturday to Tuesday). The role includes overseeing customer service, cash handling, and ensuring compliance with gambling regulations and the challenge 25 policy.

As a key on-site leader, you will also support in collections and banking, and help promote offers and events to drive the venue's daily activity.

Qualifications

• Supervise venue floor and staff during shifts.
• Deliver excellent customer service and handle daily cash operations.
• Comply with challenge 25 policy and gambling legislation.
• Assist in collections and banking as required.

Responsibilities

• Supervise on-floor operations and staff on shift.
• Promote offers and events to customers.
• Provide refreshments and snacks to customers; ensure smooth service.
• Handle cash and provide customers with change; maintain cash float.

Skills

Customer service

Cash handling

Job description

Luxury Leisure is seeking a Night Shift Supervisor to manage the venue floor and staff during night hours from 9:30pm to 8am, four nights a week (Saturday to Tuesday). The role includes overseeing customer service, cash handling, and ensuring compliance with gambling regulations and the challenge 25 policy.

As a key on-site leader, you will also support in collections and banking, and help promote offers and events to drive the venue's daily activity.