Night Shift Keyholder — Customer Experience Leader

Merkur Slots UK Limited; Leigh; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Contributory Pension Scheme

Life Assurance

Employee discounts

Job summary

Merkur Slots UK Limited in Leigh is hiring a Part Time Night Keyholder to help manage venue operations from 23:00 to 06:00. The role offers a pay rate of £13.08–£14.08 per hour with a higher night rate for eligible hours, and entails opening, closing, and ensuring a welcoming gaming environment.

You will need strong communication and cash-handling skills, be a role model for the team, and participate in training.

Qualifications

• Experience in a similar role in retail, hospitality or gambling sector.
• Keen to learn and progress.
• Eager to support the training of others.
• Be a role model for the team.
• Experienced in cash handling.
• Industry and compliance training will be given.

Responsibilities

• To take full responsibility for the opening, trading and closure of the venue in the absence of the Venue Manager/ Assistant Manager.
• To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
• To issue customers with change as required and to control any personal float allocated, in accordance with company procedures.
• To assist with bingo, catering or any other duties as required or directed by the Venue/Duty Manager.
• To payout for machine faults in line with Company procedures when authorised to do so by the Venue/Duty Manager.
• To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue and reporting this behaviour to the Venue Manager.
• To ensure that all health and safety procedures are adhered to, reporting any potential hazards to the Venue Manager.
• To assist with any administration as required to 100% accuracy.
• To help ensure that promotions run smoothly and are a success.
• To ensure that customer service is carried out in line with company standards and results in "customer delight".
• To ensure that customer complaints are brought to the attention of a member of management as quickly as possible.
• To maintain a high standard of personal presentation ensuring the Company's dress code is always adhered to.
• To promote awareness of Responsible Gambling strategies and procedures.

Skills

Retail/hospitality/gambling experience

Cash handling

Customer service

Communication skills

Team player

Job description

Merkur Slots UK Limited in Leigh is hiring a Part Time Night Keyholder to help manage venue operations from 23:00 to 06:00. The role offers a pay rate of £13.08–£14.08 per hour with a higher night rate for eligible hours, and entails opening, closing, and ensuring a welcoming gaming environment.

You will need strong communication and cash-handling skills, be a role model for the team, and participate in training.