Venue Supervisor — Lead & Develop in Gaming

MERKUR Casino UK; Walthamstow; On-site; GBP 39,950,000 - 44,359,000; Full time

Benefits offered by this job

28 days holiday including Bank Holiday

Quarterly Bonus Scheme

Excellent Career Progression

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

MERKUR Slots in Leytonstone is seeking a proactive Supervisor to lead day-to-day venue operations and deliver first-class customer service. You will supervise team members, manage opening and closing, and ensure compliance with company standards in a fast-paced environment.

You will need excellent communication, strong people skills and the ability to work day or night shifts. A genuine commitment to safety, service and team development is essential.

Qualifications

• Proven experience as a supervisor or similar role within gaming, retail, hospitality or similar industry.
• Excellent customer service skills.
• Attention to detail.
• Experience with leading and mentoring others.
• Ability to be flexible and adaptable.
• Flexibility to work both day and night shifts (if venue is 24-hour operation).
• A willingness to learn and develop.

Responsibilities

• To take full responsibility for the opening, trading and closure of the venue.
• Assisting the venue manager in the day-to-day activities of the venue.
• Through regular inspection, ensure that interior/exterior standards are maintained at a high level and that all housekeeping standards are adhered to.
• Establish and maintain customer service standards on behalf of the Company and maximise income where possible.
• To implement appropriate marketing/promotional activities to maximise revenue opportunities.
• To assist the senior managers to maximise business opportunities within the venue.
• To ensure venue cash collections are carried out in a timely and accurate manner, in accordance with Company procedures.
• To ensure that all Company security procedures are adhered to by all employees.
• To conduct regular, random checks of floats, keys etc on all employees, taking appropriate action where necessary.
• To always ensure the safety of all employees together with the members of the public visiting the venue.
• Ensure that all daily/weekly/periodical administration is completed at the correct time and to the required standard.
• To deal with the day-to-day problems arising from employees within the venue.
• To ensure a good working environment is established
• To promote the company in a positive manner when dealing with internal and external customers or at any other opportunity.
• To actively manage and promote safeguarding and social responsibility measures whilst maintaining excellent customer service.
• To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.

Skills

Proven experience as a supervisor

Excellent customer service

Attention to detail

Leading and mentoring others

Flexibility and adaptability

Day and night shift flexibility

Willingness to learn and develop

Job description

MERKUR Slots in Leytonstone is seeking a proactive Supervisor to lead day-to-day venue operations and deliver first-class customer service. You will supervise team members, manage opening and closing, and ensure compliance with company standards in a fast-paced environment.

You will need excellent communication, strong people skills and the ability to work day or night shifts. A genuine commitment to safety, service and team development is essential.