Front Office Associate - Day/Night (Part-Time)

SmartRecruiters, Inc.; Greater London; On-site; GBP 19,000 - 21,000; Part time

Benefits offered by this job

Discount card Accor

Complimentary stays

Merlin Discount

Training & development

Additional holidays with service

Recommend a friend scheme

Employee advisory service

Job summary

ibis London Blackfriars seeks a Part-Time Front Office Team Member to cover day and night shifts in our Front Office. You will welcome guests, check them in and out, and assist with guest requests across the stay.

We offer a friendly, supportive team, with paid shifts and Accor benefits including complimentary stays, staff discounts, and training opportunities. Eligibility to work in the UK is required, plus additional holidays with service and wellbeing programs.

Qualifications

• Previous reception experience preferred, but not essential.
• Knowledge of Opera Cloud preferred, but not essential.
• Good organisational skills.
• Able to work in a team.
• Eligibility to work in the UK.

Responsibilities

• Provide quality front desk service during check-in and check-out.
• Maintain guest accounts and handle payments.
• Maintain security procedures with credit transactions and guest confidentiality.
• Communicate with guests and other hotel departments.
• Promote hotel facilities and upsell services.
• Handle reservations and provide accurate information.
• Complete shift handovers and follow procedures.

Skills

Reception experience

Teamwork

Organisational skills

Customer service

Tools

Opera Cloud

Job description

ibis London Blackfriars seeks a Part-Time Front Office Team Member to cover day and night shifts in our Front Office. You will welcome guests, check them in and out, and assist with guest requests across the stay.

We offer a friendly, supportive team, with paid shifts and Accor benefits including complimentary stays, staff discounts, and training opportunities. Eligibility to work in the UK is required, plus additional holidays with service and wellbeing programs.