Night Shift Manager

Zendbox; Paddock Wood; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

32 days holiday including bankholidays

Company pension scheme

Career development and training

Job summary

Zendgroup is seeking an experienced Night Warehouse Manager for the night shift (10:00pm–8:00am) at our Paddock Wood facility. You will lead the night shift across replenishment, picking and packing, and ensure SLAs and safety standards are met.

You will manage a multi-functional team, optimise labour, leverage the WMS and data to improve productivity and accuracy, and handover clear performance insights to the day team. 32 days holiday and pension included.

Qualifications

• Prior experience in warehouse/fulfilment leadership on night shifts.
• Strong people-management and problem-solving skills.
• Experience using a WMS to drive workload and performance.

Responsibilities

• Manage the complete night-shift warehouse operation across replenishment, forklift, picking and packing.
• Lead, motivate and develop the night-shift team.
• Allocate labour and move resources between functions based on workload and priorities.
• Ensure pick locations are replenished and ready for the next day.
• Monitor order volumes and backlog to protect SLAs.
• Use the WMS and data to manage workload and performance.
• Provide a clear, data-led handover to the day operation.

Skills

Night shift management

Warehouse operations

Team leadership

Data-driven decisions

Tools

WMS

Forklift/MHE

Job description

About Zendgroup

Zendgroup is a fast-growing, founder-led e-commerce infrastructure business helping ambitious consumer brands scale. Through Zendbox (tech-enabled fulfilment), Zendlabs (health & wellness manufacturing) and Zendpack (co-packing), we are building an integrated, technology-led ecosystem with AI and automation at its core. With significant growth and expansion across the UK and US, our entrepreneurial culture suits people who thrive in fast-moving environments, take ownership and are comfortable building and evolving as we scale

Key Responsibilities

• Manage the complete night-shift warehouse operation across replenishment, forklift, picking and packing.
• Lead, motivate and develop the night-shift team.
• Allocate labour and move resources between functions based on workload and operational priorities.
• Ensure pick locations are replenished throughout the night and ready for the following day's operation.
• Manage the forklift team and ensure safe and efficient stock movements.
• Own picking and packing productivity, accuracy and quality.
• Monitor order volumes and backlog, taking action to protect customer SLAs and service levels.
• Ensure all agreed outbound work is completed within required timescales.
• Use the WMS and operational data to manage workload, productivity and performance.
• Identify and resolve stock, system and operational issues.
• Manage attendance, performance, standards and conduct across the shift.
• Ensure all health and safety procedures are followed.
• Maintain a safe, clean and organised warehouse.
• Act as the senior escalation point for operational issues during the night.
• Provide a clear, data-led handover to the day operation covering performance, outstanding work, risks and actions.
• Previous warehouse, fulfilment or logistics management experience.
• Experience managing multiple warehouse functions and teams.
• Strong understanding of replenishment, stock movements, picking and packing.
• Experience managing forklift/MHE operations advantageous.
• Strong WMS knowledge and comfortable using operational data to manage performance.
• Confident managing a warehouse operation without senior management physically present.
• Strong people-management, communication and problem-solving skills.
• Bias to action and comfortable making operational decisions independently.
• Strong focus on productivity, accuracy, service and safety.
• Shift: 10:00pm - 8:00am
• Pattern: 4 days per week
• Salary: £45,000 to £55,000 DOE
• 10% Performance Bonus
• 32 days holiday including bank holidays
• Company pension scheme
• Career development and ongoing training opportunities
• Supportive and collaborative work culture