Night Shift Leader: Lead a Fast-Paced Retail Team

Tesco; Belfast City District; On-site; GBP 21,000 - 28,000; Full time

Job summary

Tesco is seeking a Shift Leader to manage daily store operations and lead a diverse team in a fast-paced retail environment. You’ll drive service standards, coordinate shifts, and support colleagues to deliver an excellent customer experience.

The role involves ownership of duty shifts, coaching, safety, and performance monitoring, with a commitment to inclusivity and 18+ eligibility. Excellent teamwork and communication are essential to success at Tesco.

Responsibilities

• Work in a fast-paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
• Lead from the front, and set a great example for your colleagues in everything you do
• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Making sure the store is always clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere, that is inclusive of everyone
• Providing great customer service, by listening to our customers and putting them first in everything you do
• Keeping the team well-informed and up to speed on any communications, changes, or updates
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
• Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
• Following health and safety routines and procedures, and ensuring colleagues do the same
• Recognising and celebrating colleagues within the team who are providing great service

Job description

Tesco is seeking a Shift Leader to manage daily store operations and lead a diverse team in a fast-paced retail environment. You’ll drive service standards, coordinate shifts, and support colleagues to deliver an excellent customer experience.

The role involves ownership of duty shifts, coaching, safety, and performance monitoring, with a commitment to inclusivity and 18+ eligibility. Excellent teamwork and communication are essential to success at Tesco.