Night Shift Leader - Lead Retail Team & Customer Experience

Tesco; Saffron Walden; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday 20–22 days

Flexible working

Colleague discount 10%

Wellbeing services

Life cover

Pension with employer contributions

Discounts and shares

Uniform provided

Job summary

Tesco is seeking a Nights Shift Leader in Saffron Walden to oversee store operations during night hours. You’ll lead a team, ensure a great customer experience, and coordinate across departments.

The role requires strong leadership, excellent service, and a hands-on approach to daily challenges in a busy retail environment. You’ll drive performance, coach colleagues, and adapt quickly to changing conditions while upholding Tesco’s values and standards.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong commitment to delivering excellent service.
• Ability to build positive, inclusive relationships.
• Clear and effective communication across teams.
• Natural leader who motivates staff to achieve targets.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Collaborate across store areas and answer day-to-day operational queries.
• Build positive and inclusive relationships to help colleagues perform at their best.
• Confidently lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and role model great service.
• Identify opportunities to serve customers, communities and the planet better every day.

Skills

Team leadership

Customer service

Relationship building

Communication

Motivation & leadership

Job description

Tesco is seeking a Nights Shift Leader in Saffron Walden to oversee store operations during night hours. You’ll lead a team, ensure a great customer experience, and coordinate across departments.

The role requires strong leadership, excellent service, and a hands-on approach to daily challenges in a busy retail environment. You’ll drive performance, coach colleagues, and adapt quickly to changing conditions while upholding Tesco’s values and standards.