Night Shift Keyholder - High Street Gaming

Merkur Slots UK Limited; Rotherham; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Contributory Pension Scheme

Life Assurance

Discounts with retailers/restaurants

Employee assistance programme

Job summary

MERKUR Slots UK Ltd in Rotherham is seeking a Night Keyholder to lead and oversee venue operations, ensuring a welcoming atmosphere and excellent customer service during shifts.

You will be responsible for opening, trading and closing in the absence of the Venue Manager, handling cash, and supporting a busy team to deliver a high standard of guest experience while adhering to regulatory requirements.

Qualifications

• Experience in retail, hospitality or gambling sector.
• Willing to learn and progress.
• Support training of others.
• Be a role model for the team.
• Experienced in cash handling.
• Industry and compliance training will be given.

Responsibilities

• Open, trade and close venue in the absence of Venue Manager/Assistant Manager.
• Maintain venue housekeeping to high standards.
• Provide change and manage float per procedures.
• Assist with bingo, catering or other duties as required.
• Payout for machine faults as authorised.
• Monitor customer behaviour and report suspicious activity.
• Follow health and safety procedures and report hazards.
• Assist with administration to 100% accuracy.
• Support promotions to run smoothly.
• Deliver customer service in line with standards and 'customer delight'.
• Escalate customer complaints to management quickly.
• Maintain personal appearance per dress code.
• Promote Responsible Gambling awareness and procedures.

Skills

Retail experience

Hospitality experience

Gambling sector

Cash handling

Customer service

Role model

Training others

Job description

MERKUR Slots UK Ltd in Rotherham is seeking a Night Keyholder to lead and oversee venue operations, ensuring a welcoming atmosphere and excellent customer service during shifts.

You will be responsible for opening, trading and closing in the absence of the Venue Manager, handling cash, and supporting a busy team to deliver a high standard of guest experience while adhering to regulatory requirements.