Night-Shift Keyholder, Crewe Gaming Venue

Merkur Slots UK Limited; Crewe; Presencial; GBP 18.000 - 19.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

28 days holiday

Quarterly bonus

Pension scheme

Life Assurance

Discounts with retailers/restaurants

Employee assistance programme

Descripción de la vacante

Merkur Slots UK Ltd in Crewe is hiring a Keyholder Nights to join our high street gaming teams. You will help welcome customers and ensure a great gaming experience while running a venue when the Venue Manager is absent.

This full-time night role (40 hours/week) offers training, career progression, a 28-day holiday entitlement, pension, life cover, and staff discounts. Experience in retail, hospitality, or gambling is helpful; training will be provided.

Formación

• Flexible and able to work on a rota basis that includes weekends and Bank Holidays.
• Must be able to work on your own initiative, as well as part of a team.
• Experience working in a similar role in retail, hospitality or gambling sector.
• Keen to learn and progress
• Eager to support the training of others
• Be a role model for the team
• Experienced in cash handling
• Industry and compliance training will be given

Responsabilidades

• To take full responsibility for the opening, trading and closure of the venue in the absence of the Venue Manager/ Assistant Manager.
• To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
• To issue customers with change as required and to control any personal float allocated, in accordance with company procedures.
• To assist with bingo, catering or any other duties as required or directed by the Venue/Duty Manager.
• To payout for machine faults in line with Company procedures when authorised to do so by the Venue/Duty Manager.
• To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue and reporting this behaviour to the Venue Manager.
• To ensure that all health and safety procedures are adhered to, reporting any potential hazards to the Venue Manager.
• To assist with any administration as required to 100% accuracy.
• To help ensure that promotions run smoothly and are a success.
• To ensure that customer service is carried out in line with company standards and results in "customer delight".
• To ensure that customer complaints are brought to the attention of a member of management as quickly as possible.
• To maintain a high standard of personal presentation ensuring the Company’s dress code is always adhered to.
• To promote awareness of Responsible Gambling strategies and procedures.

Conocimientos

cash handling

team player

Descripción del empleo

Merkur Slots UK Ltd in Crewe is hiring a Keyholder Nights to join our high street gaming teams. You will help welcome customers and ensure a great gaming experience while running a venue when the Venue Manager is absent.

This full-time night role (40 hours/week) offers training, career progression, a 28-day holiday entitlement, pension, life cover, and staff discounts. Experience in retail, hospitality, or gambling is helpful; training will be provided.