Night Keyholder - Customer Experience Lead (Rotherham)

MERKUR Casino UK; Rotherham; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

28 days holiday (including Bank Hols)

Quarterly Bonus Scheme

Excellent Career ProgressionOpportunit

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers &

Employee assistance programme

Job summary

MERKUR Casino UK Ltd is seeking a Keyholder Nights in Rotherham. You will be responsible for opening, trading and closing the venue in the absence of a manager, ensuring clean, compliant operation and excellent customer service.

The role offers 32 hours per week at £13.08–£14.08 per hour, with enhanced night rates between 23:00 and 06:00. Benefits include a contributory pension, life assurance, discounts, and a quarterly bonus scheme.

Qualifications

• Experience working in a similar role in retail, hospitality or gambling sector.
• Keen to learn and progress
• Eager to support the training of others
• Be a role model for the team
• Experienced in cash handling
• Industry and compliance training will be given

Responsibilities

• To take full responsibility for the opening, trading and closure of the venue in the absence of the Venue Manager/ Assistant Manager.
• To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
• To issue customers with change as required and to control any personal float allocated, in accordance with company procedures.
• To assist with bingo, catering or any other duties as required or directed by the Venue/Duty Manager.
• To payout for machine faults in line with Company procedures when authorised to do so by the Venue/Duty Manager.
• To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue and reporting this behaviour to the Venue Manager.
• To ensure that all health and safety procedures are adhered to, reporting any potential hazards to the Venue Manager.
• To assist with any administration as required to 100% accuracy.
• To help ensure that promotions run smoothly and are a success.
• To ensure that customer service is carried out in line with company standards and results in “customer delight”.

Skills

Retail experience

Hospitality experience

Gambling sector experience

Cash handling

Communication skills

Team player

Job description

MERKUR Casino UK Ltd is seeking a Keyholder Nights in Rotherham. You will be responsible for opening, trading and closing the venue in the absence of a manager, ensuring clean, compliant operation and excellent customer service.

The role offers 32 hours per week at £13.08–£14.08 per hour, with enhanced night rates between 23:00 and 06:00. Benefits include a contributory pension, life assurance, discounts, and a quarterly bonus scheme.