Night Shift Hospitality Supervisor – Flexible Leader

Rbh Hospitality Management; Paignton; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Discounted rooms

Birthday leave

Course sponsorship

F&B discount at RBH hotels

Flexible working arrangements

Life Insurance

Employee Assistance Programme

Wellness events

Job summary

RBH Hospitality Management is hiring a Night Supervisor for Mercure Paignton and ibis Styles Paignton on the English Riviera. You will lead the night team, ensure guest service excellence, and safeguard the hotels during overnight hours.

Reporting to the Night Manager, you will manage late arrivals, respond to incidents with calm judgement, support night audit tasks and help with breakfast preparation as needed. Weekend and bank holiday shifts are required.

Qualifications

• Previous supervisory experience within hotel nights or front office.
• At least one year of customer-facing experience.
• Confident in guiding a team and making decisions.
• Calm, practical approach to guest concerns.
• Experience handling cash and basic numeracy.
• Comfort with hotel front office software.
• Ability to organise workload with minimal supervision.
• Willingness to cover nights, weekends and bank holidays.

Responsibilities

• Lead the night shift, support colleagues and ensure consistent service.
• Welcome guests, manage check-ins/outs, respond to requests overnight.
• Perform and record safety and security checks.
• Act as Duty Manager when required and respond to incidents.
• Support night audit processes and handle guest payments.
• Assist with F&B service, room service, cleaning and breakfast prep as needed.
• Prepare meeting spaces and day-1 information.
• Support training of Night Team Members and provide good handover.

Skills

Supervisory experience

Customer facing

Team leadership

Cash handling

Numeracy

Front office systems

Workload management

Flexible

Night shifts

Job description

RBH Hospitality Management is hiring a Night Supervisor for Mercure Paignton and ibis Styles Paignton on the English Riviera. You will lead the night team, ensure guest service excellence, and safeguard the hotels during overnight hours.

Reporting to the Night Manager, you will manage late arrivals, respond to incidents with calm judgement, support night audit tasks and help with breakfast preparation as needed. Weekend and bank holiday shifts are required.