Night Shift Guest Services Specialist

Holiday Inn Express Limehouse; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Discounted room rates

Birthday leave

Course sponsorship

Meal on duty

Life insurance

Employee assistance programme

Flexible working arrangements

Wellness events

Job summary

RBH Hospitality Management in London is seeking a dedicated Night Team Member for our hotel. You will greet guests, manage late check-ins, perform night audits, and ensure a smooth handover to the morning team.

You should be a natural night owl, calm under pressure, detail-oriented, and able to deliver friendly service at 3 a.m. Flexible shifts and family-friendly benefits are available.

Qualifications

• Experience delivering guest-focused service during night hours.
• Ability to perform night audits and handle reconciliations.
• Strong communication and teamwork skills for smooth handovers.

Responsibilities

• Greet guests and manage late check-ins and check-outs.
• Perform night audits and prepare end-of-day reports.
• Be the point of contact for guest requests overnight.
• Keep lobby and public areas tidy and secure during night.

Skills

Night shift adaptability

Customer service orientation

Calm under pressure

Attention to detail

Team player

Flexible and reliable

Job description

RBH Hospitality Management in London is seeking a dedicated Night Team Member for our hotel. You will greet guests, manage late check-ins, perform night audits, and ensure a smooth handover to the morning team.

You should be a natural night owl, calm under pressure, detail-oriented, and able to deliver friendly service at 3 a.m. Flexible shifts and family-friendly benefits are available.