Night Shift Engineering Scheduler — SLA Focused Planner

Arcus FM Limited.; Redditch; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

4% bonus

25 days annual leave

Group personal pension

Life Assurance

Training Sponsorship

Discounts & vouchers

Job summary

Arcus FM Limited in Redditch is seeking a Customer Support Scheduler for a NIGHT shift to coordinate engineer visits. You will manage work orders, schedule engineers via Aeromark, and liaise with field teams to meet store needs and technician availability.

Ideal candidates understand SLAs/KPIs, stay composed under pressure, and communicate persuasively with engineers who push back on plans. This is a 40-hour weekly night role with competitive benefits.

Qualifications

• Experience in scheduling/planning is preferred.
• Comfort with computer systems and quick learner.
• Able to meet SLA/KPI requirements.

Responsibilities

• Receive work orders and schedule engineers.
• Liaise with field engineers and stores to plan by location and availability.
• Manage urgent power cuts requiring engineers within 2 hours.
• Schedule for reactive maintenance within 720 hours.
• Work to set SLAs and KPIs.
• Collaborate with Field Ops Managers, Managing Engineers and Helpdesk.

Skills

Scheduling systems

Stakeholder communication

Problem solving

Willingness to learn

Tools

Aeromark scheduling system

Job description

Arcus FM Limited in Redditch is seeking a Customer Support Scheduler for a NIGHT shift to coordinate engineer visits. You will manage work orders, schedule engineers via Aeromark, and liaise with field teams to meet store needs and technician availability.

Ideal candidates understand SLAs/KPIs, stay composed under pressure, and communicate persuasively with engineers who push back on plans. This is a 40-hour weekly night role with competitive benefits.