Planner (NIGHTS)

Arcus FM; Redditch; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Night shift allowance

4% bonus

25 days annual leave + Bank Holidays

Pension scheme 5–6% matched

Life Assurance

Training sponsorship

Discounts and financial aid

Job summary

Arcus FM seeks a Customer Support Scheduler for night shifts in Redditch. You will schedule engineers via the Aeromark system, coordinating with field teams and stores to meet store requirements and engineer location and availability.

The role requires confidence with computer systems and a proactive, problem-solving approach to urgent issues like power cuts and reactive maintenance, while keeping SLAs and KPIs in sharp focus.

Qualifications

• For this role you could be from any scheduling/planning industry and sector.
• Key is being confident with computer systems and a willingness to learn.

Responsibilities

• Schedule engineers from helpdesk work orders and allocate appropriately.
• Liaise with field engineers and stores to meet site requirements and availability.
• Ensure plans adhere to SLAs and KPIs.
• Handle urgent power-cut scenarios and reactive maintenance within defined windows.

Skills

Scheduling

Planning

Computer literacy

Tools

Aeromark

Job description

Are you looking for an employer who is big on career development?

Do you want to work in a fast paced environment?

Do you enjoy communicating with various stakeholders?

If yes, then read on...

We are now seeking a Customer Support Scheduler to join us for NIGHT shift.

About the Job

You will be working within our Central Operations Planning team; you will be playing a critical role within Arcus. You will receive work orders from the helpdesk, where you will schedule engineers through our Aeromark scheduling system. You will be liaising with our field-based engineers and stores, ensuring you plan accordingly to the store requirements and engineer’s location and availability. You will need to have proactive and problem-solving approach as you could be dealing with a power cut which requires an engineer within 2 hours, or it could be reactive maintenance work where you will need to schedule an engineer within 720 hours. You will be working to set SLAs and KPIs, therefore, it is essential you are SLA/KPI driven. You will be resilient, tenacious and confident when dealing with Engineers who pushback regarding the jobs you are advising, therefore, requiring a persuasive manner to ensure you book the correct engineer to the right job.

Your key stakeholders will be the Field Operations Managers, Managing Engineers and Helpdesk colleagues. Your new team will consist of Planners, Senior Planners, Team Manager and Operations Manager.

This is a 40-hour per week working NIGHTS.

To be successful you will have:

For this role you could be from any scheduling/planning any industry and sector. What is key you are confident with using computer systems, have a willingness to learn.

In return for your hard work we would offer you:

• Salary: £26,758 per annum + £1.60 night shift allowance
• 4% bonus, subject to achievement of targets
• 25 days annual leave + Bank Holidays.
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Discounts, vouchers, and financial aid programs

At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation