Night-Shift Customer Service Advisor – Repairs & Support

mearsgroup; Milton Keynes; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Annual Mears Fun Day

Paid volunteering leave

Mears Rewards - discounts

Share save scheme

Family friendly policies

Job summary

Mears Group in Milton Keynes is seeking a Customer Service OOH Agent to join our local team. You will handle service queries, book repairs and maintain high standards of customer care across housing properties.

The role is full-time and permanent, with night shifts on a 4-on-4-off rotation from 8am to 8pm, and you will work within our Milton Keynes branch to deliver best-in-class service while meeting safety and quality standards.

Qualifications

• Experience delivering high-quality customer service.
• IT literate with proficiency in Microsoft Office.
• Strong written and verbal communication skills.
• Reliable, hardworking and punctual.
• Ability to handle complaints and difficult situations.

Responsibilities

• Handle repair and non-repair queries professionally and book appointments.
• Diagnose repairs using the branch operating system.
• Communicate updates clearly to stakeholders.
• Record correspondence and coordinate with colleagues.

Skills

Customer service

IT literacy

Communication

Problem solving

Reliability

Tools

Microsoft Office

Job description

Mears Group in Milton Keynes is seeking a Customer Service OOH Agent to join our local team. You will handle service queries, book repairs and maintain high standards of customer care across housing properties.

The role is full-time and permanent, with night shifts on a 4-on-4-off rotation from 8am to 8pm, and you will work within our Milton Keynes branch to deliver best-in-class service while meeting safety and quality standards.