Housing Repairs Customer Advisor

Mears Group PLC; Milton Keynes; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Pension plan

Employee Assistance Programme

Cycle to Work

Life Assurance

Job summary

Mears Group is seeking a Customer Service Advisor for our Milton Keynes office, a full-time permanent role (42.5 hours/week). You will manage customer enquiries, coordinate repair/non-repair requests, and schedule appointments while maintaining excellent communication with customers and colleagues.

This position emphasizes delivering high-quality housing and care services with strong attention to detail. Join a team focused on outstanding customer experience, using IT systems to diagnose issues,

Qualifications

• Previous call centre or call handling experience.
• Excellent communication skills.
• Ability to work effectively as part of a team.
• Strong IT skills and experience using computer systems.
• High attention to detail with the ability to gather accurate repair information and provide correct diagnosis.

Responsibilities

• Handle repair and non-repair enquiries professionally and within agreed timescales.
• Schedule appointments in line with contractual commitments.
• Accurately diagnose repair requirements using branch operating systems
• Respond to customer communications through email and telephone channels.
• Liaise with planners, colleagues, service users, clients and subcontractors.
• Maintain accurate records and provide timely information updates
• Support administration and customer and community teams when required
• Attend meetings and training sessions as required.

Skills

Call handling

Communication skills

Teamwork

IT skills

Job description

Mears Group is seeking a Customer Service Advisor for our Milton Keynes office, a full-time permanent role (42.5 hours/week). You will manage customer enquiries, coordinate repair/non-repair requests, and schedule appointments while maintaining excellent communication with customers and colleagues.

This position emphasizes delivering high-quality housing and care services with strong attention to detail. Join a team focused on outstanding customer experience, using IT systems to diagnose issues,