Customer Service Advisor

Mears Group; Milton Keynes; On-site; GBP 11,000 - 13,000; Part time

Benefits offered by this job

25 days annual leave

Annual Mears Fun Day

Paid volunteering leave

Mears Rewards – discounts on groceries

Share save scheme

Family friendly policies

Job summary

Mears Group is hiring a Customer Service Advisor in Milton Keynes to be the first point of contact for tenants, handling repairs, appointments and general enquiries. You will raise jobs, manage emails and coordinate with clients, suppliers and subcontractors to ensure work is scheduled and completed efficiently.

This 16-hour weekend role requires strong organisational skills, a good telephone manner and the ability to communicate clearly in a fast-paced environment.

Qualifications

• Previous experience in a customer service role.
• Ability to handle complaints effectively.
• Excellent written and verbal communication skills.
• Ability to work independently as well as part of a team.
• Good telephone manner.

Responsibilities

• Handle incoming calls related to repairs, appointments and general enquiries.
• Manage email communications, raise jobs and coordinate with clients, suppliers and subcontractors to schedule and complete work.
• Order materials, update records and support the wider team with scheduling and follow-ups.

Skills

Customer service

Complaint handling

Written communication

Telephone manner

Teamwork

Job description

Hourly rate: £13.22

Customer Service Advisor

Location: Milton Keynes

Salary: £13.22 an hour

Hours: 16 Hours, Saturday & Sunday, 9am – 6pm

Mears Group is one of the UK’s leading providers of housing and care services. We deliver essential maintenance, regeneration, and customer support services to homes and communities across the country. Our teams work in partnership with local authorities, housing providers, and residents to ensure safe, well-maintained environments and exceptional customer experiences.

About the Role:

As a Customer Service Advisor , you will be the first point of contact for tenants, handling incoming calls related to repairs, appointments, and general enquiries. You’ll also manage email communications, raise jobs, and coordinate with clients, suppliers, and subcontractors to ensure work is scheduled and completed efficiently. This role involves a variety of administrative tasks, including ordering materials, updating records, and supporting the wider team with scheduling and follow-ups. Strong organisational skills, attention to detail, and the ability to communicate effectively in a fast-paced environment are essential.

Role Criteria:

• Previous experience in a customer service role
• Ability to handle complaints and challenging situations effectively
• Excellent written and verbal communication skills
• Ability to work independently as well as part of a team
• Good telephone manner

Desirable:

• Call centre experience
• Background in repairs and maintenance

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day (e.g. Drayton Manor)
• Paid volunteering leave
• Mears Rewards – discounts on groceries, holidays, eye tests and more
• Share save scheme
• Family friendly policies

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confirmed employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.