Night Shift Customer Advisor — £3/h Premium

Marks and Spencer; Higher Trekenning; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Unsocial premium

Job summary

Marks & Spencer is seeking a Customer Assistant to be at the frontline of the UK\'s fastest growing retailer. You\'ll deliver five-star service at pace, share knowledge of M&S products, and confidently recommend new items to customers.

The role requires resilience, flexibility to work across store areas, and comfort with digital tools such as Sparks App. Night hours apply with an unsocial premium; under 18s cannot apply.

Qualifications

• No applications from anyone under 18 due to health and safety rules.
• Strong customer service focus with a helpful, can-do attitude.
• Comfortable using digital tools (Sparks App and in-store devices).
• Able to thrive in a high-pressure, fast-paced retail environment.

Responsibilities

• Provide five-star service at pace and issue confident style advice or product recommendations to customers.
• Sell and promote the latest products to meet customer demand.
• Be a resilient team player, supporting colleagues across store areas.

Job description

Marks & Spencer is seeking a Customer Assistant to be at the frontline of the UK\'s fastest growing retailer. You\'ll deliver five-star service at pace, share knowledge of M&S products, and confidently recommend new items to customers.

The role requires resilience, flexibility to work across store areas, and comfort with digital tools such as Sparks App. Night hours apply with an unsocial premium; under 18s cannot apply.