Customer Resolution & Experience Specialist

Mears Group PLC; Luton; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Volunteering Leave

Mears Rewards discounts

Family friendly policies

Job summary

Mears Group PLC is seeking a Customer Success Advisor in Milton Keynes to resolve complex customer issues and manage complaints efficiently. This fully office-based role focuses on timely communication and effective solutions throughout the repairs journey.

You will work closely with residents, operational teams and clients to ensure high service standards while maintaining strong relationships and delivering excellent customer outcomes.

Qualifications

• NVQ or GCSEs in Maths and English (Pass).
• Experience working within a customer service, housing, maintenance or service environment desirable.
• Demonstrable experience handling customer complaints and complex customer enquiries.

Responsibilities

• Be the first point of contact for complaints across all channels of communication.
• Resolve queries, diagnose situations, and process requests with care and accuracy.
• Use our bespoke system to log and manage customer interactions.
• Provide admin support for Customer & Communications tasks.
• Meet service level agreements and performance targets.
• Build strong relationships across the business.

Skills

Customer complaints handling

Written communication

Empathy and adaptability

Education

NVQ or GCSEs in Maths and English (Pass)

Job description

Mears Group PLC is seeking a Customer Success Advisor in Milton Keynes to resolve complex customer issues and manage complaints efficiently. This fully office-based role focuses on timely communication and effective solutions throughout the repairs journey.

You will work closely with residents, operational teams and clients to ensure high service standards while maintaining strong relationships and delivering excellent customer outcomes.