Night Relief Supervisor & Customer Experience Lead

Luxury Leisure; Glasgow; On-site; GBP 18,000 - 21,000; Full time

Job summary

Luxury Leisure in the United Kingdom invites a Customer Service Assistant / Supervisor to join our Glasgow venues. You will welcome guests, drive great experiences, handle transactions and support opening/closing procedures.

When needed you will take on supervisory duties, earning an enhanced rate of £13.25 per hour plus £1.50 for hours between 11pm and 6am, reflecting the night shift schedule of 3 x 10 hour nights.

Qualifications

• Experience delivering customer service in a venue.
• Ability to handle cash accurately.
• Willingness to step up to supervisory duties.

Responsibilities

• Welcoming and engaging customers, ensuring a great experience every visit
• Promoting offers, events, and new games
• Handling cash and providing change accurately
• Serving refreshments and keeping the venue clean and welcoming
• Supporting with opening/closing procedures and supervising the team when needed
• Upholding our Challenge 25 policy and ensuring compliance with gambling legislation

Skills

Customer service

Supervisory duties

Cash handling

Night shift

Job description

Luxury Leisure in the United Kingdom invites a Customer Service Assistant / Supervisor to join our Glasgow venues. You will welcome guests, drive great experiences, handle transactions and support opening/closing procedures.

When needed you will take on supervisory duties, earning an enhanced rate of £13.25 per hour plus £1.50 for hours between 11pm and 6am, reflecting the night shift schedule of 3 x 10 hour nights.