Night Receptionist

Scotsman Hospitality; City of Edinburgh; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

TRONC tips

Wagestream

Food & cinema discounts

Hotel and apartment discounts

Perks portal

Staff meals

Flexible working

Training programme

Job summary

Scotsman Hospitality is seeking an experienced Night Receptionist for our Edinburgh venue. You will warmly welcome guests, manage check-ins and check-outs, and ensure a seamless overnight experience for all visitors.

You will handle guest inquiries and provide information about the hotel and local area, working evenings and weekends with a friendly, can-do attitude that supports a high standard of guest service throughout the night.

Qualifications

• Evenings and weekend work required.
• Strong customer service mindset.
• Friendly and approachable demeanor.

Responsibilities

• Welcome guests warmly and manage check-in/check-out.
• Handle guest inquiries and provide information about hotel and local area.
• Collaborate with team to ensure smooth overnight operations.

Skills

Hospitality

Customer service

Night shift

Job description

o we are?

The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

We are looking for an experienced and talented Night Receptionist to join our fantastic venue.

What is in it for you?

As part of Scotsman Hospitality, you will have access to the following benefits that include:

• TRONC electronic tips – Our staff keep 100% of tips earned in venues.
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Staff meals on duty.
• Flexible working opportunities.
• Career development through our Scotsman Steps training programme.

The Role

As a Night Receptionist, your role will include:

• ensure that each of our guests receives the warmest and most genuine of welcomes
• Responsible for ensuring that they are checked in and checked out with minimal disruption.
• You will be fantastic at dealing (efficiently) with guest inquiries and providing as much information about the hotel, our services and the local area is an important aspect of your role.

The Person

The ideal candidate will have:

• You will be required to work evenings and weekends.
• You will enjoy working with others, have a great "can do" approach to customer service
• A friendly approach to everyone who you come in contact with.