Guest Experience & Events Supervisor

Harri; Glasgow; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free health club membership (T&Cs)

Discounts across golf

Discounts across The QHotelsCollection

Family & Friends discounts

Training & professional qualifications

Learning & development

Employee Assistance Program

Refer a friend scheme

Free parking

More benefits

Job summary

The Glasgow Westerwood Hotel, Spa & Golf Resort is part of The QHotels Collection and is seeking a strong leader to supervise and motivate a team in a fast-paced hospitality environment, delivering a superior guest experience and driving revenue through upselling and promotions.

You will lead the team, ensure training, and maintain high standards of service, wine and spirits knowledge, and a professional, guest-centric operation across the 148-bedroom property just outside Glasgow.

Qualifications

• Previous experience in a supervisory role in a hospitality food & beverage department.
• Ability to work in a professional, efficient, high quality, service-oriented operation.
• A good knowledge on wines and spirits.
• Excellent team motivator and team builder.

Responsibilities

• Supervise and lead your team to deliver a high standard of guest experience.
• Drive revenue at every opportunity by upselling and explaining promotions to our guests.
• Ensure all team members have had the correct training to upsell and understand promotions.

Skills

Supervisory experience

Leadership

Wine knowledge

Job description

The Glasgow Westerwood Hotel, Spa & Golf Resort is part of The QHotels Collection and is seeking a strong leader to supervise and motivate a team in a fast-paced hospitality environment, delivering a superior guest experience and driving revenue through upselling and promotions.

You will lead the team, ensure training, and maintain high standards of service, wine and spirits knowledge, and a professional, guest-centric operation across the 148-bedroom property just outside Glasgow.