Night Receptionist - 02- Front Office

InterContinental London - The O2; Ilford; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided and dry cleaned

Discounted employee rates (friends &_F

Food & beverage discounts

28 days holiday (enhanced after 5 yrs)

Introduction friend scheme

Cycle to work scheme

Merlin Entertainments discounts

Taste card

Life assurance

Employee assistance programme

Arora star employee recognition

Job summary

InterContinental London - The O2 is seeking a Night Receptionist to greet guests, manage check-ins, and provide information about facilities and local attractions. The role requires calm under pressure, excellent English communication, and a smart, professional appearance.

Experience in a 5-star hotel is advantageous, Opera PMS knowledge is a plus, and you will join a team that values service excellence and seamless guest experiences across a landmark riverside property.

Qualifications

• Providing a high-quality service comes naturally to you.
• Strong organizational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communication skills in English, both written and spoken.
• A smart and professional appearance.
• You value being part of a team and supporting colleagues.
• Approachable, positive and proactive manner.
• Experience in a similar role at a 5-star hotel is advantageous.
• Opera PMS experience is a plus.

Responsibilities

• Greet guests with a warm welcome and a smile.
• Manage check-in and check-out procedures efficiently.
• Provide guests with information about hotel facilities, services, and local area.
• Handle guest inquiries and resolve issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answer calls, allocate rooms, and prepare guests' bills.

Skills

Excellent communication

Multi-tasking

Organizational skills

Team player

Professional appearance

Tools

Opera PMS

Job description

Salary - £28,028 plus service chargeHoliday - 28 days holiday, enhanced after 5 years of service. But there's more... Free meals on duty. Uniform offered and dry cleaned. Discounted employee friends & family rates at Arora Hotels. Food and beverage discounts. Christmas gifts and employee parties Introduce a friend scheme Cycle 2 work scheme. UK attraction discounts @ Merlin Entertainments. Taste card. Life assurance scheme. Wage stream. Employee assistance programme. Arora star employee recognition. Long service recognition award. About us... Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.

A bit about what you will do...

Night Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests. Ensuring every guest receives excellent service throughout their stay.

• Greet our guests with a warm welcome and an infectious smile.
• Manage check-in and check-out procedures efficiently.
• Provide guests with information about hotel facilities, services, and local area.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answering calls, allocating rooms, and preparing guests' bills.

More about you...

• Providing a high-quality service comes naturally to you.
• Strong organizational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you will have an approachable, positive, and proactive manner.
• 5-star hotel experience in a similar role a real advantage.
• Opera PMS experience is a plus.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.