Receptionist - FWP- Front Office

Fairmont Windsor Park - Arora Group; Egham; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided and cleaned

Complimentary on-site parking

Shuttle service Heathrow Terminal 5/Eg

Staff discounts at Arora Hotels

Food and beverage discounts

Christmas gifts and parties

Cycle to work scheme

Life assurance scheme

Employee assistance programme

Job summary

Fairmont Windsor Park - Arora Group is seeking a welcoming Receptionist to ensure a warm guest experience from check-in to check-out. You will provide information about facilities and local surroundings, handle inquiries, and work with other departments to guarantee seamless service.

Excellent communication and organizational skills are essential. A smart appearance, teamwork, and a proactive attitude will help you thrive in our five-star environment.

Qualifications

• Experience in hotel reception is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficient English in speaking and writing.
• Smart, professional appearance and positive attitude.
• Opera PMS experience is a plus.

Responsibilities

• Greet guests with warmth and professionalism on arrival.
• Manage check-in and check-out procedures efficiently.
• Provide guests with information about hotel facilities and local area.
• Handle inquiries and resolve issues promptly and politely.
• Collaborate with other departments to ensure seamless guest experiences.
• Answer calls, allocate rooms, and prepare guest bills.

Skills

Excellent communication

Strong organizational skills

Multi-tasking

Professional appearance

Written and spoken English

Team player

Proactive attitude

Opera PMS experience

Tools

Opera PMS

Job description

Salary - £26000 plus service chargeHoliday - 28 days holiday, enhanced after 5 years of service. But there's more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Complimentary on-site parking is available whilst on duty.
• Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties
• Introduce a friend scheme
• Cycle 2 work scheme
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance. Our five-star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience. The spa and wellness facilities are inspired by nature and the hotel has state of the art conference facilities.

A bit about what you will do...

• Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests.
• Ensuring every guest receives excellent service throughout their stay.
• Greet our guests with a warm welcome and an infectious smile.
• Manage check-in and check-out procedures efficiently,
• Provide guests with information about hotel facilities, services, and local area.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answering calls, allocating rooms, and preparing guests' bills.

More about you...

• Providing a high-quality service comes naturally to you.
• Strong organizational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you will have an approachable, positive, and proactive manner.
• 5-star hotel experience in a similar role is a real advantage.
• Opera PMS experience a plus.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.